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CRM: A Business Imperative during the Economic Downturn
The economic downturn means that businesses must capitalize on every opportunity to gain revenue. With the right customer relationship management (CRM) solution

business and economics books  the agents to the business and to their customers. For your customer service operations, Sage CRM Solutions can: Provide web self service Increase productivity of agents Ensure issues never ?get lost between the cracks? Enable agents to capture further sales leads from customer interactions Improve response times to customer service requests Increase customer retention Reduce customer support costs Reduce the average time to resolve an issue Decrease the number of customer cases that are re-opened Read More

Business Performance Management
Business performance management (BPM) enables organizations to translate strategies into plans, monitor execution, and provide insight needed to manage and improve financial and operational perf...
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Documents related to » business and economics books


An Interview with Shoshana Zuboff and James Maxmin
Many corporations have failed the customer; they focus on transactions, rather than customers. Ann Grackin recently talked to Shoshana Zuboff and James Maxmin

business and economics books  ] of the Harvard Business School and James Maxmin [ 2 ] of Mast Global, co-authors of The Support Economy: Why Corporations are Failing Individuals and The Next Episode of Capitalism and who also happen to be married to each other. I can imagine their dinner conversations! Shoshana Zuboff James Maxmin This book aroused my ire and also inspired me. Ire, not very latent, as a consumer who has been forced into a very broken and dissatisfying self-service model. (Really! Am I a travel agent? Do I want to be Read More
Creating Competitive Advantage in Growing and Mid-sized Businesses with Business Intelligence
Business intelligence (BI) is not only an imperative for big companies. Growing and midsized organizations also require visibility into all aspects of the

business and economics books  NetSuite will revolutionise our business and any business which values efficiency of operation and quality of management information should be considering its implementation. Steve Ratcliffe, Commercial Director, Wolsey Securities Limited. Surrey, UK. Since the early 2000s when we became a customer, our NetSuite dashboards have given me and our top managers real-time views and analytics into our global sales. We use it for ERP, CRM and ecommerce, including quotations, sales orders, managing forecasts Read More
What Matters Most: An Interview with Jeffrey Hollender
Jeffrey Hollender has a broader definition of the Value Chain that includes the true end-to-end responsibilities as well as sustainability, a term (if you are

business and economics books  to helping executives improve business performance and competitiveness. Read More
Not Small Change: World-class Financial Automation Delivers Dramatic Benefits
Automating finance processes@such as closing the books, reporting, and other labor-intensive processes@reduces finance costs. By streamlining financial

business and economics books  ways to modify our business processes. Conclusion and Recommendations Welcome to the new world of finance. As executives tune into their own financial operations, their organizations are experiencing greater efficiencies, reduced risk, new transaction-processing capabilities, smarter data delivery to the right workers and a generally stronger performance. Executives are finding that reducing manual processing and finance costs means they can now focus on supporting the rest of the organization, Read More
How Much Should You Pay for Your Business Phone System?
Different buyers pay different prices for the same business phone system. While some buyers hesitate to negotiate the “special price” quoted to them, others

business and economics books  best price on your business phone system equipment and service. Read More
Making Business Intelligence Easy: Agile Business Intelligence
There is a gap between traditional BI systems and modern business analytics and reporting needs, and agile BI can help bridge that gap. A methodology and

business and economics books  BI systems and modern business analytics and reporting needs, and agile BI can help bridge that gap. A methodology and technology that enables organizations to respond with flexibility and immediacy to changing reporting and analytics needs, demand for Agile BI is growing quickly. Read this white paper to find out why you need agile BI and how to use it to achieve agile development. Read More
The New Business of Business Leaders: Talent Management
In this white paper, the role of business leaders in driving talent management functions is explored, with a particular focus on the tools and approaches that

business and economics books  paper, the role of business leaders in driving talent management functions is explored, with a particular focus on the tools and approaches that will make them successful. Read More
Why Business Intelligence Makes Sense for Midsize Companies: Following the Road Map to Success
Most large enterprises significantly improve their revenue and profitability by deploying business intelligence (BI) technology. But if you are a small or

business and economics books  and profitability by deploying business intelligence (BI) technology. But if you are a small or midsize enterprise (SME) does an investment in BI make sense for you, and how should you deploy the various components of BI technology to achieve success? Read this paper to see how BI can enable your SME organization to grow and profit by leveraging its core strengths. Read More
Business Intelligence in SAP Environments
As a consequence of the acquisition of Business Objects, SAP has shifted its SAP business warehouse (BW) strategy to a more open data warehousing approach and

business and economics books  move to the new business intelligence (BI) environment, and outlines most important architecture options for a data warehouse strategy. Read More
Orchestrate Your Business with Integrated Business Planning
Learn how your company can reap the financial and competitive rewards of ibp in ibp: redesigning planning for a more dynamic business.

business and economics books  haven't heard of integrated business planning (IBP), you're not alone—the terminology is relatively new. But it relates to a familiar objective: achieving more integrated, more accurate, and more effective planning across the entire organization. With IBP, planning from sales, manufacturing, logistics, marketing, and human resources (HR) is highly coordinated. Each department's plan becomes closely coupled to all the others, with a tight integration of data. As one department's plan is updated and Read More
Comparing the Total Cost of Ownership of SME On-premise Business Management Applications and SAP Business ByDesign
This document analyzes the cost of ownership for a typical on-premise small and medium enterprise (SME) business management system, and compares it to the cost

business and economics books  and medium enterprise (SME) business management system, and compares it to the cost of an equivalent SAP Business ByDesign implementation. It uses a mixture of different on-premise systems rather than any single vendor's product. Although there are many similarly equipped business management products available, they all compete closely on price. Read More
BOARD Certifies Its Unique Business Intelligence/Business Performance Application with TEC
BOARD International provides a unique application, comprising an original mix of business intelligence, business analytics, and enterprise performance

business and economics books  optimized for ensuring agile business performance and development. Since its launch in 1994, the solution enables organizations to address all their BI and performance management needs—using a single application construction environment, a single technology, and a single interface. So customers can rely on having full control over BOARD’s BI and EPM features within a single interface, while having the flexibility for managing and configuring the application.   The core of the offering is its Read More
Advanced Business Analytics Enable Better Decisions in Banking
Analytics has moved from the specialty of a dedicated few to a necessity for groups of business professionals to do their job. This white paper considers the

business and economics books  necessity for groups of business professionals to do their job. This white paper considers the use of analytics and business intelligence (BI) for improving decision making in the banking industry. It also examines the benefits of prebuilt analytic applications for achieving this objective across functions in a banking organization. BEGINLYX� Read More
SaaS Realities: Business Benefits for Small and Midsize Business
Software as a service (SaaS) is known for its relative speed to deployment and low up-front cost. Less well known are the business advantages of SaaS for

business and economics books  Realities: Business Benefits for Small and Midsize Business Software as a service (SaaS) is known for its relative speed to deployment and low up-front cost. Less well known are the business advantages of SaaS for enterprise resource planning (ERP) solutions, especially for small and midsized businesses. Learn how a fully integrated SaaS solution can help you improve your business operations, as well as better meet the challenges of growth, competition, and regulatory compliance. Read More

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