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CRM: A Business Imperative during the Economic Downturn
The economic downturn means that businesses must capitalize on every opportunity to gain revenue. With the right customer relationship management (CRM) solution

business and economics books  the agents to the business and to their customers. For your customer service operations, Sage CRM Solutions can: Provide web self service Increase productivity of agents Ensure issues never ?get lost between the cracks? Enable agents to capture further sales leads from customer interactions Improve response times to customer service requests Increase customer retention Reduce customer support costs Reduce the average time to resolve an issue Decrease the number of customer cases that are re-opened Read More
Business Performance Management
Business performance management (BPM) enables organizations to translate strategies into plans, monitor execution, and provide insight needed to manage and improve financial and operational perf...
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Documents related to » business and economics books


Thinking Radically: Interview with Gary Cokins
One of the things I love about my job is the opportunity I have to speak with great people. In this installment of Thinking Radically, I speak with Gary Cokins,

business and economics books  cinema. I get my business and leadership knowledge from reading articles. Books on politics capture my attention. I am an advocate of equality, which implies that unjust inequalities disturb me. The most recent book I read was Robert Reich’s Aftershock , which describes the 2008 economic global meltdown and its current effects. Regarding my favorite place on earth, since I travel extensively for SAS, I will reply with my standard “which country do you like best?” answer. It is the Scandinavian Read More
Predictive Analytics; the Future of Business Intelligence
Business intelligence (BI) is evolving as it grows in popularity. Within BI, there is a shift from traditional analytics to predictive analytics, and predictive

business and economics books  used to gain new business insights and to harvest valuable business intelligence from enterprise data. Intelligent Miner for Data mines high-volume transaction data generated by point-of-sale, automatic transfer machine (ATM), credit card, call center, or e-commerce activities. It better equips an organization to make insightful decisions, whether the problem is how to develop more precisely targeted marketing campaigns, reduce customer attrition, or increase revenue generated by Internet shopping. The Read More
What Matters Most: An Interview with Jeffrey Hollender
Jeffrey Hollender has a broader definition of the Value Chain that includes the true end-to-end responsibilities as well as sustainability, a term (if you are

business and economics books  to helping executives improve business performance and competitiveness. Read More
An Interview with Shoshana Zuboff and James Maxmin
Many corporations have failed the customer; they focus on transactions, rather than customers. Ann Grackin recently talked to Shoshana Zuboff and James Maxmin

business and economics books  ] of the Harvard Business School and James Maxmin [ 2 ] of Mast Global, co-authors of The Support Economy: Why Corporations are Failing Individuals and The Next Episode of Capitalism and who also happen to be married to each other. I can imagine their dinner conversations! Shoshana Zuboff James Maxmin This book aroused my ire and also inspired me. Ire, not very latent, as a consumer who has been forced into a very broken and dissatisfying self-service model. (Really! Am I a travel agent? Do I want to be Read More
Business Process Analysis versus Business Process Management
Business process analysis (BPA) vendors are trying to enter the business process management (BPM) market by marketing themselves as BPM solutions. This article

business and economics books  one offering to enable business users and management to control and manage business processes, without heavily relying on the IT department. These technologies include business process modeling, BAM, a business rules engine, business process optimization, and application integration. Such technologies, as well as the functions and controls incorporated in BPM suites, can be used to complete the BPM life cycle (to view the life cycle, see figure 1 or Gartner's November 18, 2005 article Business Process Man Read More
SAP Business ByDesign: The Most Complete and Adaptable On-demand Business Solution
This business management solution is an affordable offering that supports profitable growth, enables business agility, and empowers your employees. It’s

business and economics books  supports profitable growth, enables business agility, and empowers your employees. It’s comprehensive, easy-to-use software that supports all stakeholders across your company as well as your extended ecosystem. Read about how you can grow your business, develop relationships, accelerate innovation, and streamline operations. Read More
IBM Cognos 8 Business Intelligence Software for use with SAP NetWeaver Business Warehouse Accelerator
As business data volumes expand, the biggest challenge for businesses is channeling reams of data into usable information that supports effective decision

business and economics books  Cognos 8 Business Intelligence Software for use with SAP NetWeaver Business Warehouse Accelerator As business data volumes expand, the biggest challenge for businesses is channeling reams of data into usable information that supports effective decision-making. Organizations that invest in the SAP Netweaver Business Warehouse continuously seek new ways to leverage the power of all corporate data. Learn how some companies are deploying IBM Cognos business intelligence software in the SAP NetWeaver Read More
Business Intelligence: the Definitive Guide for Midsize Organizations
Business intelligence (BI) tools are now affordable for midsize companies, and accessible to non-technical business users. Managers can use BI to analyze

business and economics books  and accessible to non-technical business users. Managers can use BI to analyze complex information and support their decision-making processes—combining data from many sources into an integrated, up-to-date view. Find out what midsize companies need to know to select the right BI product, the right BI vendor, and the right approach to BI. Read More
Comparing the Total Cost of Ownership of SME On-premise Business Management Applications and SAP Business ByDesign
This document analyzes the cost of ownership for a typical on-premise small and medium enterprise (SME) business management system, and compares it to the cost

business and economics books  and medium enterprise (SME) business management system, and compares it to the cost of an equivalent SAP Business ByDesign implementation. It uses a mixture of different on-premise systems rather than any single vendor's product. Although there are many similarly equipped business management products available, they all compete closely on price. Read More
Business Intelligence Success, Lessons Learned
Is business intelligence (BI) an application that pays off? We have all heard mixed results but a 2003 extensive study on on-line analytical processing (OLAP

business and economics books  the least successful in business terms and experience the most problems. There is little correlation between project success and consulting dollars. Strong evidence supports that the more quickly projects are rolled out the more successful they are. Experience also shows that integration into existing applications, prepackaged analytics and ease-of-use are key to compressing the implementation cycle. The OLAP 3 Report Nigel Pendse is a noted OLAP expert and industry analyst who has been involved with busi Read More
SaaS Realities-Business Benefits for Small and Midsized Business
Software as a service (SaaS) is a highly-touted model for acquiring, using, and paying for business functionality and is widely adopted for a variety of

business and economics books  for a variety of business and information technology (IT) functions. This paper looks at advantages and business benefits—financial value, new technology, and improved operations—that SaaS provides to small and midsized businesses and shows research with small and midsized business users. Read More
Business Intelligence that Works: Getting True Value out of Your Business Intelligence Investment
With business intelligence (BI), decision-makers can feel the organization’s pulse, evaluate the performance of key business functions, and take action based on

business and economics books  the performance of key business functions, and take action based on their analysis. However, many organizations invest time, money, and resources in BI processes, only to waste their newfound capabilities. Why? And, more importantly, how do you ensure that your BI solution won’t be one of them? Read More
How IBM Cognos 8 Business Intelligence Meets the Needs of Business Managers
The fast pace of business is making business managers’ lives more challenging than ever. Their teams are more dynamic and far flung, their executives are

business and economics books  (BI) solutions can help business managers track performance against metrics, and make higher quality, more timely decisions. Read More
The 2011 Focus Experts' Guide to Business Intelligence
Not all business intelligence (BI) solutions fit every situation, and many BI solutions can be quite pricy. As an organization grows and its experience with BI

business and economics books  Business Intelligence Not all business intelligence (BI) solutions fit every situation, and many BI solutions can be quite pricy. As an organization grows and its experience with BI increases, new types of analysis from a broader range of sources become worth the additional spend. This guide will help you determine what stage of BI “maturity” you are in, and then what features you need and what vendor choices you have at that stage. Read More

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