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CRM: A Business Imperative during the Economic Downturn
The economic downturn means that businesses must capitalize on every opportunity to gain revenue. With the right customer relationship management (CRM) solution

business opportunity magazine  which areas of the business are in growth/decline and defining focus accordingly. How CRM can Help Enables you to leverage further revenue opportunities within your current customer base Ensures your sales, marketing and customer services resources are being used to maximum effect Reduces your opportunity cost Reduces your cost-of-sale Reduces the cost of your marketing leads Ensures you meet customer service level agreements Minimizes administration costs Protects your net margin Protects and grows your Read More
PPM for Professional Services Automation
A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline an...
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Documents related to » business opportunity magazine


Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

business opportunity magazine  technology described earlier—then a business has the opportunity to both reduce the immediate cost-to-serve and to enhance customer equity: self-service becomes cost-effective as well as customer-effective. The rate at which this occurs is captured by the Return on Customervi (ROC) metric, which is equal to the sum of the profit from the customer plus the change in the customer equity, divided by the starting value of the customer. A traditional business case for self-service might only compute return o Read More
CRM Success for Fast Growing Companies: What Every Small and Midsized Business Needs to Know
When creating a seamless value chain, it is essential to focus on the customer. However, information, data, and processes are key when planning the complex

business opportunity magazine  Chain This is your business partners, your suppliers, your vendors and it is their enterprise value chains (EVC) . This adds layers of complexity that mean that you have to manage your channel and supplier relationships so that there is a seamless coordination between you and them. This is a particularly delicate part of the enterprise value chain because one crack in the chain; a single dissatisfied partner or supplier and you're toast. For example, if one of your customers is waiting at their house for Read More
Predictive Demand Supply
If you're in the supply chain business, right up there with Newton's law of gravity stands Murphy's other law stipulating that demand and supply, if left to

business opportunity magazine  appropriate KPI for your business (i.e. CLT or FG-DSI and backorder days). A spreadsheet format, such as Excel, provides the advantage of allowing for sensitivity analysis of the potential D/S issue by playing with the variables. This exception process for identification of potential D/S issues and the resultant predictive analysis should become a normal output of the standard planning process. Following is an example of the D/S spreadsheet format predicting CLT in a CTO environment. Target CLT = 5 days, Read More
Top 10 Supply Chain Technology Trends
You can’t pick up a business or IT magazine today without seeing numerous articles about the growth of mobile and wireless technologies. Why are these

business opportunity magazine  a clear and strong business value, so the rapidly increasing adoption is not a surprise. Asset management applications also provide an opportunity to leverage an RFID foundation developed for compliance or other distribution activity for internal beneits. RTLS Real time location systems (RTLS) allow you to expand your wireless local area network into an asset tracking system. An important market driver is the Wireless Location Appliance from Cisco Systems, which enables asset tracking through a Cisco wire Read More
The New Business of Business Leaders: Hiring and Onboarding
This paper explores the role of business leaders in driving talent management functions, specifically around hiring and onboarding challenges. It discusses how

business opportunity magazine  New Business of Business Leaders: Hiring and Onboarding This paper explores the role of business leaders in driving talent management functions, specifically around hiring and onboarding challenges. It discusses how talent intelligence helps business leaders find better candidates faster, make better build/buy/rent decisions, decrease new hire time-to-proficiency, and decrease the number of new hires who quickly leave. Read More
Top 10 Must-have Business Phone Features
Small Business or enterprise, some phone system features are must-haves. Not all phone systems are made equal. Some phone system features improve efficiency

business opportunity magazine  10 Must-have Business Phone Features Small Business or enterprise, some phone system features are must-haves. Not all phone systems are made equal. Some phone system features improve efficiency significantly and help prevent losing business due to business inaccessibility. Investing in these phone system features will ensure a competitive edge for any business. Our guide details top 10 phone system features, and explains why they are indispensible. Read More
Business Process Overview: Business Intelligence
Increased global competition, pricing pressure, and the need to rationalize resources have made business and operational measurement vital on all organizational

business opportunity magazine  Process Overview: Business Intelligence Increased global competition, pricing pressure, and the need to rationalize resources have made business and operational measurement vital on all organizational levels. That’s why business intelligence and data warehousing tools are no longer only for the exclusive use of financial controllers. Instead, they are everyday tools across company divisions, giving relevant and efficient information overviews of all areas of responsibility. Read More
Crossing the Chasm between IT and Business Teams with New Approaches to Business Intelligence
For over a decade, organizations have struggled with a gap between IT and business due to shifts in perceptions of what business intelligence (BI) should be

business opportunity magazine  Chasm between IT and Business Teams with New Approaches to Business Intelligence For over a decade, organizations have struggled with a gap between IT and business due to shifts in perceptions of what business intelligence (BI) should be. Often, skilled IT workers get stuck in low-level reporting roles, while business workers can’t access and analyze information fast enough to make strategic decisions. This discussion with an industry technologist offers some ideas for bridging the IT/business gap. Read More
How SMEs Can Tap into Real-time Business Intelligence
Real-time business intelligence (BI) delivers information about business as it occurs. While traditional BI presents historical data for analysis, real-time BI

business opportunity magazine  Can Tap into Real-time Business Intelligence Real-time business intelligence (BI) delivers information about business as it occurs. While traditional BI presents historical data for analysis, real-time BI compares current business events with historical patterns to automatically detect problems or opportunities. This paper explains how small and medium enterprises (SMEs) can establish a competitive advantage by tapping into the power of real-time BI. Read More
How Much Should You Pay for Your Business Phone System?
Different buyers pay different prices for the same business phone system. While some buyers hesitate to negotiate the “special price” quoted to them, others

business opportunity magazine  You Pay for Your Business Phone System? Different buyers pay different prices for the same business phone system. While some buyers hesitate to negotiate the “special price” quoted to them, others leverage insider knowledge about the buying process to get a significantly better price for the same system. Our expert shares valuable phone system price negotiation techniques to empower you to get the best price on your business phone system equipment and service. Read More
Exact Business Analytics: Business Intelligence (BI) Competitor Analysis Report
This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and

business opportunity magazine  Business Analytics: Business Intelligence (BI) Competitor Analysis Report This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and manipulation of mission-critical corporate information. BI users are able to access and leverage vast amounts of information to analyze relationships and understand trends that support business decisions. This knowledge base covers everything from data mining to analytics, Read More
Explore Your Business at the Speed of Thought
For effective decision making, information workers need quick answers to off-the-cuff questions, better understanding of the business, and fast access to

business opportunity magazine  Your Business at the Speed of Thought For effective decision making, information workers need quick answers to off-the-cuff questions, better understanding of the business, and fast access to relevant information. But IT departments can’t react quickly enough to meet the dynamic needs of the organization while keeping costs within budget. Learn about business intelligence (BI) solutions that can help you extend the reach of BI to all information workers. Read More
The New Business of Business Leaders: Talent Management
In this white paper, the role of business leaders in driving talent management functions is explored, with a particular focus on the tools and approaches that

business opportunity magazine  New Business of Business Leaders: Talent Management In this white paper, the role of business leaders in driving talent management functions is explored, with a particular focus on the tools and approaches that will make them successful. Read More
Business Intelligence that Works: Getting True Value out of Your Business Intelligence Investment
With business intelligence (BI), decision-makers can feel the organization’s pulse, evaluate the performance of key business functions, and take action based on

business opportunity magazine  Value out of Your Business Intelligence Investment With business intelligence (BI), decision-makers can feel the organization’s pulse, evaluate the performance of key business functions, and take action based on their analysis. However, many organizations invest time, money, and resources in BI processes, only to waste their newfound capabilities. Why? And, more importantly, how do you ensure that your BI solution won’t be one of them? Read More

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