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Documents related to
it business service
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.
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5/16/2005 12:00:00 AM
Case Study: SAP Business One Making The Difference For Source 1 Enterprises
Case Study: SAP Business One Making the Difference for Source 1 Enterprises. Papers and Other Software Dynamic System to Use In Your Dynamic System Related To SAP Business One and Source 1 Enterprises For compliance with vendor requirements, Source 1 Enterprises, a supplier of health and beauty products, needed a solution to automate bill-back revenue and current deal sheet promotions. Reporting and alert systems were also needed, to collect potential revenue based on standard vendor terms, in conjunction with the latest promotions. For a solution, the supplier turned to SAP Business One.
: Case Study: SAP Business One Making The Difference For Source 1 Enterprises Case Study: SAP Business One Making The Difference For Source 1 Enterprises Source: Vision33 Document Type: Case Study Description: For compliance with vendor requirements, Source 1 Enterprises, a supplier of health and beauty products, needed a solution to automate bill-back revenue and current deal sheet promotions. Reporting and alert systems were also needed, to collect potential revenue based on standard vendor terms, in
11/30/2006 2:35:00 PM
Business Objects Objects Again
In a repeat of the Brio lawsuit of 1999, Business Objects has now sued Cognos over a U.S. patent that Business Objects holds for a query technology. Cognos says the suit is “invalid and unenforceable”, but it cost Brio $10 million.
: Business Objects Objects Again Business Objects Objects Again M. Reed - May 30, 2000 Read Comments M. Reed - May 30, 2000 Event Summary Software developer Cognos Inc. said on May 9 that it will fight vigorously a patent infringement lawsuit filed by arch-rival Business Objects SA, a suit that it says is without merit. Ottawa-based Cognos, one of the largest vendors of business intelligence software used to access and analyze corporate data, said the patent is invalid and unenforceable . I don t
Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.
: Articles , Customer Service Business , Customer Service Call Center , Customer Service Center , Customer Service Communication , Customer Service Companies , Customer Service Complaints , Customer Service Courses , Customer Service Definition , Customer Service Department , Customer Service Examples , Customer Service Excellence , Customer Service Help , Customer Service Ideas , Customer Service Information , Customer Service Issues , Customer Service Management , Customer Service Manager , Customer
8/3/2009 3:20:00 PM
SAP Business Objects Training
: SAP Business Objects Training SAP Business Objects Training Source: Odesia Solutions inc. Document Type: Brochure Description: ... SAP Business Objects Training style= border-width:0px; /> comments powered by Disqus Source: Odesia Solutions inc. Learn more about Odesia Solutions inc. Readers who downloaded this brochure also read these popular documents! Best Practices for ERP Implementation Sales Process Map Practical Guide to ERP for Recipe/Formula-based Manufacturers On-boarding for
2/24/2010 1:45:00 PM
Top Software for Service Companies
For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...
: Human Resource Management Systems Business Intelligence Systems Accounting and Financial Systems Save time and energy comparing enterprise software solutions for services companies. Get your free, detailed comparison reports today! Sponsored by Technology Evaluation Centers (TEC). For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Special Offer Files 2010
10/5/2010 9:01:00 AM
Managed Service Programs
Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology teams must take end-to-end responsibility for service execution and operation so that users can focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed service projects and suggests some project management practices for improved service.
: focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed service projects and suggests some project management practices for improved service. Managed Service Programs style= border-width:0px; /> comments powered by Disqus Related Topics: Managed Data Network Services, Managed Intranet and Internet Services, Project Management Related Industries: Industry Independent Related Keywords: Project Management,
8/14/2012 1:08:00 AM
Gen-Probe: A Business Transformation Study
Gen-Probe Incorporated is a global leader in the development, manufacture, and marketing of nucleic acid tests, used primarily to diagnose diseases and screen donated blood. In 2004, thanks to rapid growth, it needed applications to support its customers’ ever-rising performance demands. In addition, it required advanced business applications for continued focus on product innovation and expansion into new geographic markets.
: Gen-Probe: A Business Transformation Study Gen-Probe: A Business Transformation Study Source: SAP Document Type: Case Study Description: Gen-Probe Incorporated is a global leader in the development, manufacture, and marketing of nucleic acid tests, used primarily to diagnose diseases and screen donated blood. In 2004, thanks to rapid growth, it needed applications to support its customers’ ever-rising performance demands. In addition, it required advanced business applications for continued focus on
12/7/2006 3:16:00 PM
Business Objects Outguns Brio Technology in Patent Dispute
On September 13, Business Objects and Brio Technology announced that they had settled a patent infringement suit. Brio technology will be forced to pay an undisclosed sum to Business Objects, and to acknowledge the validity of Business Objects' U.S. patent.
: Business Objects Outguns Brio Technology in Patent Dispute Business Objects Outguns Brio Technology in Patent Dispute M. Reed - September 14, 1999 Read Comments Event Summary SAN JOSE, Sept 13 /Business Wire/ -- Business Objects (NASDAQ: BOBJ) and Brio Technology (NASDAQ: BRYO) today announced the settlement of their pending patent litigation involving Business Objects United States patent number 5,555,403 entitled Relational Database Access System Using Semantically Dynamic Objects. Under the
HP Announces Customer Engagement as a Service » The TEC Blog
Blog ProcessGenie Line Of Business Blog Retail s BIG Blog Service Matters Siemens PLM Software Blog Sixteen Ventures SaaS blog Software as Services Software Safari Blog Sourcing Innovation blog Spend Matters Stefano Demiliani s blog on Microsoft Strategic HCM blog Strategic Service Management blog Supply Chain Matters blog Talent Management Blog The Altimeter The Applicator The Business Impact of IT The Enterprise Systems Spectator The ERP Graveyard Blog The Infor Blog Ventana Research Wise Analytics
: CEaaS, contact center platform, contact center tools, customer engagement, customer engagement as a service, HP Enterprise Services, industry watch, interactive voice response, multichannel customer engagement, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
5 Great Business Analytics Opportunities for Midsize Businesses
Many midsize organizations are collecting large amounts of data but lack the resources to mine much value from it. Technical complexity and cost have been major limiting factors, and the result is missed opportunities, wasted time, and redundant effort. All of this hits the bottom line and has historically put midsize companies at a disadvantage. But all that is changing. New tools are emerging that make analytics accessible to almost everyone, and you don't need a Ph.D. in statistics to use them. This session will discuss and demonstrate how midsize organizations can dig into data about their customers and their business and put this insight into action to reduce costs and generate revenues.
: 5 Great Business Analytics Opportunities for Midsize Businesses 5 Great Business Analytics Opportunities for Midsize Businesses Source: IBM Document Type: Web Cast Description: Many midsize organizations are collecting large amounts of data but lack the resources to mine much value from it. Technical complexity and cost have been major limiting factors, and the result is missed opportunities, wasted time, and redundant effort. All of this hits the bottom line and has historically put midsize companies at
5/16/2013 4:23:00 PM
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