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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 call center rfp templates


Why Selecting Enterprise Resource Planning (ERP) Software Is Like Planning Your Wedding
I never thought I’d ever make an analogy such as this, but as we head into spring (the season of change—and love in bloom), I figured,

call center rfp templates  them why. You can call them directly and speak with one of their representatives, or you can provide the vendor, in writing, with a detailed list of your reasons. There are times when vendors may not handle your rejections very well. They’ll give you every reason in the book as to why you should reconsider their product. While you should take into account the information that your research has given you, rejected vendors still deserve to know the reasons why their solution was not considered. Whatever

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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Evaluating SaaS Solutions: A Checklist for Small and Midsized Enterprises


This paper from Saugatuck Technology discusses relevant criteria for evaluating SaaS solutions targeting small and midsize firms, and raises key questions that should be asked. It is important to ensure that a SaaS solution is well aligned with business requirements, and can accommodate change and growth. The paper also provides an evaluation template for executives to use in conducting evaluations of SaaS solutions.

call center rfp templates  Is there a hotline, call center, or contact center with an open-for-business mentality? Or an SLA for support requests? Remember, SaaS providers need to create stickiness - they need to have effective means of maintaining customer relationships beyond what traditional vendors often use. Support responsiveness is an important factor in creating and maintaining their relationships with customers. The SaaS provider's responsiveness to requested enhancements and changes Similarly, another major difference Read More

5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections


Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact, there are a number of common mistakes that organizations make. Failing to execute the selection process in an objective and structured fashion can be an expensive financial mistake—as well as a fatal hit to your professional reputation.

call center rfp templates  the Marketing Management - Call Scripting section There are also sections dealing with non-functional aspects of the selection (more about this in Section 3). An additional example of a requirements list is provided in Appendix I. Develop your requirements list by soliciting the participation of a broad representation of personnel across your organization that will be affected by the CRM solution. This should include not only executive managers and supervisors but line level staff that will actually use Read More

Emptoris "Procures" Zeborg's Spend Management Expertise Part Two: Market Impact


The Emptoris acquisition of Zeborg is both a wise offensive and defensive move since it combines the resources of two companies that should focus on arguably growing e-sourcing/spend management opportunities. The companies have quite complementary product offerings, industries of focus, and excellent customer references.

call center rfp templates  example, the contract may call for a quarterly review of the elements it was based upon (e.g., price, on-time delivery, etc.). If any of these has changed, the module can be configured to send an e-mail, trigger a penalty or bonus, or initiate a renegotiation, which can be defined upfront, in the business rules engine. The Supplier Assessment module is a tool to periodically evaluate existing suppliers. It supports lean manufacturing, ISO 9000, and Malcom-Baldridge specifications. The Executive Dashboard Read More

CRM and BPM: “We Goes Together Like Peas and Carrots”


In 2009, I attended two Gartner Summit events: the Gartner Business Process Management (BPM) Summit in March in San Diego; and Gartner Customer Relationship Management (CRM) Summit in September in Scottsdale. I not only saw a number of same vendors at both events, but both events also had many similar themes, such as customer service, workflow automation, business processes

call center rfp templates  service incident for the call center agent or customer service representative  to personally call the customer. BPM-enabled Supply Chains? As another example, a manufacturing company could create a process so that when a high-probability large deal is forecast in the CRM system, a workflow automatically takes that information and inserts it into a capacity requirements planning (CRP) system. Any changes to the probability of the deal are automatically reflected in the capacity planning system and the Read More

TEC Joins Forces with BPT Partners to Create the Industry’s Leading CRM Evaluation Center


Technology Evaluation Centers (TEC) , the world’s foremost provider of enterprise software evaluation tools, is pleased to announce its new strategic partnership with BPT Partners LLC (BPT) , a leading source of customer relationship management (CRM) research and education.

call center rfp templates  Joins Forces with BPT Partners to Create the Industry’s Leading CRM Evaluation Center TEC Joins Forces with BPT Partners to Create the Industry’s Leading CRM Evaluation Center February 28, 2007 Montreal, Quebec, February 28, 2007— Technology Evaluation Centers (TEC) ( www.technologyevaluation.com ), the world’s foremost provider of enterprise software evaluation tools, is pleased to announce its new strategic partnership with BPT Partners LLC (BPT) ( www.bptpartners.com ), a leading source of Read More

How to Save $20,500 on Call Center Software


Even if you only have a few agents fielding customer service calls, call center software can give your business a more professional interface with customers. This white paper discusses the benefits of call center software, features of call center software, and the costs you can expect when you start using call center software. There is also a cost breakdown that shows you how to save money on your call center software.

call center rfp templates  to Save $20,500 on Call Center Software Even if you only have a few agents fielding customer service calls, call center software can give your business a more professional interface with customers. This white paper discusses the benefits of call center software, features of call center software, and the costs you can expect when you start using call center software. There is also a cost breakdown that shows you how to save money on your call center software. Read More

VAI Unveils S2K Smart Center Social User Experience


VAI, a provider of enterprise resource planning (ERP) software to the midmarket, announced S2K Smart Center, a configurable Web-based user experience that supports single sign-on, common navigation, and uniform look-and-feel across VAI’s family of S2K ERP software solutions. The solution also offers seamless navigation across multiple applications deployed on-premises or in the cloud.

call center rfp templates  portal screens have a so-called responsive design that will automatically resize to the specific device, whether it is a desktop, laptop, tablet, or any mobile device. S2K Smart Center is available immediately through the IBM Websphere Portal and pricing begins at $2,500 for a 20-user pack. Read More

CMMS Templates for Effective Implementations


Despite all of these great advances in our work environments the great majority of plants and industrial organizations continue to operate in a reactive state of maintenance. Why is this so? Today the functionalities of CMMS, or the technology to manage maintenance, have outstripped our abilities to do so in practice.

call center rfp templates  on a monthly basis called La Cultura de Confiabilid and manages a Spanish language email forum of the same name. CMMS: A Timesaving Implementation Process Read More

Best Phone Systems for a Successful Call Center


The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities, reducing costs, maximizing productivity, and improving customer satisfaction. This paper reviews seven leading call center phone systems in order to help phone system buyers make the right purchasing decisions on phone system features, reliability, scalability, and cost effectiveness.

call center rfp templates  Systems for a Successful Call Center The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities, reducing costs, maximizing productivity, and improving customer satisfaction. This paper reviews seven leading call center phone systems in order to help phone system buyers make the right purchasing decisions on phone system features, reliability, scalability, and cost effectiveness. Read More

Fundamentals of Managing the Data Center Life Cycle for Owners


Just as good genes do not guarantee health and well-being, a good design alone does not ensure a data center is well built and will remain efficient and available over the course of its life span. For each phase of the data center’s life cycle, proper care and action must be taken to continuously meet the business needs of the facility. This paper describes the five phases of the data center life cycle, identifies key tasks and pitfalls, and offers practical advice to facility owners and management.

call center rfp templates  of Managing the Data Center Life Cycle for Owners Just as good genes do not guarantee health and well-being, a good design alone does not ensure a data center is well built and will remain efficient and available over the course of its life span. For each phase of the data center’s life cycle, proper care and action must be taken to continuously meet the business needs of the facility. This paper describes the five phases of the data center life cycle, identifies key tasks and pitfalls, and o Read More

Move from a "Cost Center" to a "Game Changer"


While the role of IT in product development and sales has increased tremendously, a disconnect remains between the IT and business sides of an organization. Some organizations also incorrectly believe that IT spend does not add direct value to the business and hence is not justified. The onus is on IT to mend this perception by delivering tangible business value. Learn how.

call center rfp templates  Business Value,IT spend,value creation,value definition,value delivery Read More

Supply Chain Competence Center - Gross & Partner


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call center rfp templates  Chain Competence Center - Gross & Partner Read More

Data Center Projects: Advantages of Using a Reference Design


It is no longer practical or cost-effective to completely engineer all aspects of a unique data center. Re-use of proven, documented subsystems or complete designs is a best practice for both new data centers and for upgrades to existing data centers. Adopting a well-conceived reference design can have a positive impact on both the project itself, as well as on the operation of the data center over its lifetime. Reference designs simplify and shorten the planning and implementation process and reduce downtime risks once up and running. In this paper reference designs are defined and their benefits are explained.

call center rfp templates  Center Projects: Advantages of Using a Reference Design It is no longer practical or cost-effective to completely engineer all aspects of a unique data center. Re-use of proven, documented subsystems or complete designs is a best practice for both new data centers and for upgrades to existing data centers. Adopting a well-conceived reference design can have a positive impact on both the project itself, as well as on the operation of the data center over its lifetime. Reference designs simplify and Read More