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Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

canadian business directory  call center technology | canadian call center | complete call center solutions | contact center solution | customer contact center | customer service call center | customer service outsource | customer service outsourced | customer support software | global call center solutions | hosted call center solutions | inbound call center service | inbound call center solutions | inbound call center | outsourced call center | solution call center | virtual call center | virtual call center solution | working Read More

Business Performance Management
Business performance management (BPM) enables organizations to translate strategies into plans, monitor execution, and provide insight needed to manage and improve financial and operational perf...
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Documents related to » canadian business directory


State of the Market: HR
More than ever, executives are looking to transform human resources (HR) from a seemingly low-priority function into a strategic part of the business. This

canadian business directory  administrator for a large Canadian clothing retail chain. She helped create and manage the department and provide support regarding policies and procedures to vendors all over the world. Fox also helped develop various programs relating to environmental and human rights issues within the apparel industry, and participated in conferences on the subjects of sustainability and climate change. Fox has been involved with several software implementation projects during her years in the retail industry. From dep Read More
TEC's Mid-market ERP-Distribution Buyer’s Guide
Midsize manufacturers and distributors now have access to an array of powerful software solutions that simply weren’t available before. But with so many choices

canadian business directory  50 states and four Canadian provinces and more than 50,000 employees. The Lawson implementation is for the company's Architectural Products Group (APG) , which will roll out the system to 2,200 users in 230 locations across the United States and Canada. Business Issue Oldcastle APG previously relied on disparate legacy systems that lacked the integration necessary to support its six separate product segments. Employees were spending unnecessary administrative time transferring data across its business Read More
It’s About Process (or The Ability to Be Responsive)
Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations

canadian business directory  the UL Safety Standard, Canadian Standards Association [CSA] , CE-Marking, etc.), voltage, power, air flow, and so on. The goal is to publish all that vast catalog data electronically via WebSource CPQ. However, that cannot happen without consolidating all of the above data for all of the company's products. ResponsAbility comes into the picture here, whereby each product will go through a special product information management (PIM) workflow. Namely, the engineering team will have to fill in over Read More
It’s About Process (or the Ability to be Responsive) -- Part IV
Part III of this blog series introduced Webcom ResponsAbility, the on-demand workflow automation and business process management (BPM) solution. Anyone

canadian business directory  the UL Safety Standard, Canadian Standards Association [CSA], CE-Marking, etc.), voltage, power, air flow, and so on. The goal is to publish all that vast catalog data electronically via WebSource CPQ. However, that cannot happen without consolidating all of the above data for all of the company's products. ResponsAbility comes into the picture here, whereby each product will go through a special product information management (PIM) workflow. Namely, the engineering team will have to fill in over hundred Read More
Orchestrate Your Business with Integrated Business Planning
Learn how your company can reap the financial and competitive rewards of ibp in ibp: redesigning planning for a more dynamic business.

canadian business directory  Your Business with Integrated Business Planning If you haven't heard of integrated business planning (IBP), you're not alone—the terminology is relatively new. But it relates to a familiar objective: achieving more integrated, more accurate, and more effective planning across the entire organization. With IBP, planning from sales, manufacturing, logistics, marketing, and human resources (HR) is highly coordinated. Each department's plan becomes closely coupled to all the others, with a tight Read More
Comparing the Total Cost of Ownership of SME On-premise Business Management Applications and SAP Business ByDesign
This document analyzes the cost of ownership for a typical on-premise small and medium enterprise (SME) business management system, and compares it to the cost

canadian business directory  the Total Cost of Ownership of SME On-premise Business Management Applications and SAP Business ByDesign This document analyzes the cost of ownership for a typical on-premise small and medium enterprise (SME) business management system, and compares it to the cost of an equivalent SAP Business ByDesign implementation. It uses a mixture of different on-premise systems rather than any single vendor's product. Although there are many similarly equipped business management products available, they Read More
Business Performance Management Basics: An Overview of Business Performance Management and Its Benefits to the Organization
Business performance management (BPM) includes setting key performance indicators, using data mining to discover data patterns and using software to help drive

canadian business directory  Performance Management Basics: An Overview of Business Performance Management and Its Benefits to the Organization Originally published - April 12, 2006 The market uses the terms business performance management (BPM), corporate performance management (CPM), and enterprise performance management (EPM) interchangeably. Vendors and industry analysts use these terms to describe performance management, but essentially they all mean the same thing. BPM represents the next generation of business Read More
IBM Cognos Express: Integrated Business Intelligence and Performance Management for Your Midsize Business
Watch this brief overview of IBM Cognos Express, the integrated business intelligence and planning solution that's priced and packaged specifically to meet the

canadian business directory  Cognos Express: Integrated Business Intelligence and Performance Management for Your Midsize Business Watch this brief overview of IBM Cognos Express, the integrated business intelligence and planning solution that's priced and packaged specifically to meet the needs of midsize organizations. Read More
Business Process Management Notations within Business Process Management
Business process management notation (BPMN) is an initiative to increase standardization within process modeling. What are the principles of BPMN, and what is

canadian business directory  Process Management Notations within Business Process Management Introduction Business process management notation (BPMN) is the latest standard for modeling business processes and Web services. The Business Process Management Initiative ( BPMI ) (www.bpmi.org) was established to develop, support, and encourage the use of BPMN. The BPMI Notation Working Group ( BPMN-WG ) worked for over two years to develop BPMN before its 1.0 release in May 2004. The primary goal of the BPMN initiative was to Read More
Business Strategy, Business Processes, and Business Systems
Business strategy, a road map telling us how the business plans to be successful, does not guarantee success. Strategy execution requires business processes

canadian business directory  Strategy, Business Processes, and Business Systems Introduction Business strategy is a road map telling us how the business plans to be successful. But the best strategy does not guarantee success. Strategy execution requires business processes that do what the strategy calls for—and do it well. In today's automated world, these business processes rely on business systems. Therefore, a direct link exists between the success of business strategy and business systems. That is not to say great Read More
Business Process Management: How to Orchestrate Your Business
Business process management (BPM), having evolved over the past fifteen years, has finally reached a level of maturity where vendors are now abolishing

canadian business directory  Process Management: How to Orchestrate Your Business Introduction Companies used to coordinate activities through the company manually. This resulted in inefficiency and errors in the operational process and often led to difficulties in improving the process itself. Organizations are increasingly focusing on the implementation of business process management (BPM) solutions for the purpose of improving functional efficiency and effectiveness in their core business processes. Evolution of BPM Read More
Business Process Management and Optimization
Business processes are strategic assets. They not only generate revenue, but also represent a significant proportion of operational costs. Managing them

canadian business directory  Process Management and Optimization Business processes are strategic assets. They not only generate revenue, but also represent a significant proportion of operational costs. Managing them properly is key to your organization’s success. Find out how business process management and optimization (BPMaO) can help you understand, manage, and improve your business processes in order to deliver value-added products and services to your clients. Read More
How IBM Cognos 8 Business Intelligence Meets the Needs of Business Managers
The fast pace of business is making business managers’ lives more challenging than ever. Their teams are more dynamic and far flung, their executives are

canadian business directory  IBM Cognos 8 Business Intelligence Meets the Needs of Business Managers The fast pace of business is making business managers’ lives more challenging than ever. Their teams are more dynamic and far flung, their executives are demanding a more precise view into the workings of the organization, and their stakeholders want answers now. Learn how business intelligence (BI) solutions can help business managers track performance against metrics, and make higher quality, more timely decisions. Read More
Is Your Business Software Limiting Your Business?
The rapid development of information technology and all types of business software yields a lot of possibilities for businesses and other organizations that

canadian business directory  Your Business Software Limiting Your Business? The rapid development of information technology and all types of business software yields a lot of possibilities for businesses and other organizations that were previously unavailable or even unimaginable. The positive effect of the mass adoption of business software is clearly visible and well known, and I am not going to pursue that subject here. Negative consequences, however, also exist. In reality, businesses have become so congested and dependent on Read More

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