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 federal agent hawaii


Federal Railroad Administration (FRA) Case Study


federal agent hawaii  Railroad Administration (FRA) Case Study

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » federal agent hawaii

Call Center Protocols: Getting Problems Solved!


Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving skills, has referred to the company knowledge base (KB) for a possible solution, and is still unable to resolve the problem, the incident ticket is escalated to second level (L2) support, where CSAs have advanced training and more knowledge

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Federal Screen Selects abas-USA ERP


abas Software AG continues to be an enterprise resource planning (ERP) company that is less known than it deserves to be. Most recently, Federal Screen, a Canadian producer of wedge wire screens, selected abas-USA as its ERP provider.

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Case Study: Royal LePage


Royal LePage, a Canadian real estate franchiser, originally implemented a learning management system (LMS) that proved to be cumbersome and of little benefit to agents. By moving over to a SumTotal LMS solution, participation increased by 150 percent, with an expanded range of agent certification courses on offer. And, salespeople are ready for the field faster than before. Learn more about the benefits of LMS systems.

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OpenText Cloud-based ECM for the US DOI


OpenText announced that the US Department of the Interior (DOI) is deploying OpenText's Enterprise Content Management (ECM) solution. Because some organizations cite their concerns with the security of cloud-based solutions, it's notable that a large government agency's deployment will be cloud-based. OpenText stated that "EES [Enterprise eArchive System] is the largest cloud-based

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Delivering the Business Value of Automating Business Processes to Small and Medium Enterprise


Enterprises of all sizes today face common problems dealing with handling increasing business complexity while reducing costs. The solution continues to be the automation of business processes. SAP is an established leader in addressing the needs of large enterprises. Building on that performance and identified best practices, SAP built and launched SAP Business One. SAP Business One was designed to offer small and medium businesses the same business streamlining and efficiencies at a scale and scope appropriate to their needs. IDC recently interviewed a number of companies that have successfully deployed SAP Business One. The purpose of our interviews was to determine what impact the software had on their productivity and cost reduction.

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Has KANA Gotten Its Mojo Back? - Part 2


Part 1 of this blog series presented the opportunity of service economy and associated complexity of providing consistently an experience of customer service excellence. The article then introduced KANA Software, a provider of Service Experience Management (SEM) solutions. Although KANA has focused on enabling superior customer service for its enterprise clients since being

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Smart Shoppers Go Abroad for Affordable Information Security Programs


Ernest Hemingway said, "If you want to meet interesting people you have to go to interesting places." Graduate programs in cryptography and information security in the U.S. have exorbitant tuition costs. Universities overseas and in Canada are much more affordable. Be a smart shopper and look at the International alternatives before signing a huge loan for an advanced degree in information security or cryptography in the United States.

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Deltek's Second Bite at the IPO Cherry (Part II)


Well, a few months after Part I of this blog post was published, which focused on Deltek's pre-New Mountain Capital private equity investment era, the time has finally come for us to analyze why being again publicly traded should (or should not) work better for Deltek this time. If one is to judge merely by the most recent financial figures, it would appear to be working well, but my focus here is

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Salesforce.com Updates Desk.com for SMBs


Salesforce.com recently released an upgrade to Desk.com, a cloud help desk and ticketing application that focuses on small to medium businesses (SMBs). Now Desk.com (formerly known as Assistly), which is available on the Salesforce AppExchange marketplace, features a customizable console, allowing agents to view customer data such as account and sales information with filters to organize the data how they want to view it.

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Federal Contract Management and Vendors' Readiness Part Three: Meeting Federal Requirements


Companies that are not already offering the capabilities of meeting the exacting, stringent requirements of federal agencies will likely not be able to tap the recent surge in the federal and defense markets. Conversely, those vendors and their users--government contractors--who can deliver comprehensive solutions that satisfy the requirements of federal agencies are in the driver's seat to capture that market segment.

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