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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 federal agent jobs


Automating Your Call Center Feedback
Almost everyone has had a bad call center experience@due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t

federal agent jobs  Your Call Center Feedback Our Mindshare Call Center Supervisor solution can help you measure the performance of your agents continuously so you can seize opportunities in real time to jump in and coach. They'll appreciate the immediate feedback and feel better about their work. Source : Mindshare Technologies Resources Related to Automating Your Call Center Feedback : Call Centre (Wikipedia) Automating Your Call Center Feedback Call Center is also known as : Call Center Services , Inbound Call

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Discrete Manufacturing (ERP)

The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as order processing and production scheduling. ERP began as a term used to describe a sophisticated and integrated software system used for manufacturing. In its simplest sense, ERP systems create interactive environments designed to help companies manage and analyze the business processes associated with manufacturing goods, such as inventory control, order taking, accounting, and much more. Although this basic definition still holds true for ERP systems, today its definition is expanding. Today’s leading ERP systems group all traditional company management functions (finance, sales, manufacturing, and human resources). Many systems include, with varying degrees of acceptance and skill, solutions that were formerly considered peripheral such as product data management (PDM), warehouse management, manufacturing execution system (MES), and reporting. During the last few years the functional perimeter of ERP systems began an expansion into its adjacent markets, such as supply chain management (SCM), customer relationship management (CRM), business intelligence/data warehousing, and e-business, the focus of this knowledge base is mainly on the traditional ERP realms of finance, materials planning, and human resources. The foundation of any ERP implementation must be a proper exercise of aligning customers'' IT technology with their business strategies, and subsequent software selection. 

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Case Study: STOPA Anlagenbau GmbH & Co. KG


A prime example of excellence in manufacturing, STOPA, a company located in southern Germany, used innovation, modern technology, and an IT-based reorganization of internal and external company processes to make a once unprofitable business area highly profitable again. Learn how STOPA turned its business around, and how it was able to bring outsourced jobs back to Germany—creating new jobs in the process.

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E-mail Discovery: Amendments to Federal Rules of Civil Procedures


The rise of electronic records is having a profound effect on business litigation. Electronic records are now so important that the litigation rules in US federal courts have been officially amended to give judges and litigants more guidance on coping with records. IT managers tasked with setting policies for e-mail retention should understand the amended rules before any lawsuit is started or anticipated. Learn more.

federal agent jobs  mail Discovery: Amendments to Federal Rules of Civil Procedures The rise of electronic records is having a profound effect on business litigation. Electronic records are now so important that the litigation rules in US federal courts have been officially amended to give judges and litigants more guidance on coping with records. IT managers tasked with setting policies for e-mail retention should understand the amended rules before any lawsuit is started or anticipated. Learn more. Read More

Who Benefits from Outsourcing?


While simple on the surface, the decision to outsource is a major strategic undertaking. Besides weighing cost reduction against the consequences of reduced control, companies must also consider various economic effects, political consequences, and even cultural limitations. Discover the economic and political implications of outsourcing and offshoring, and learn techniques for managing successful deals.

federal agent jobs  benefit administration outsourcing,benefit hr outsourcing,benefit outsource,benefit outsourcing,benefit outsourcing companies,benefit outsourcing solutions,benefits offshore outsourcing Read More

How to Maximize the ROI from Your Company’s Laptops


Employees with laptops can do their jobs anytime, anywhere. They are empowered to respond to customers, partners, and colleagues faster and more effectively. Sales, service, marketing, and logistics improve... but if your company’s technical support strategy isn’t up to scratch, these gains can be quickly erased by hidden costs—or overturned by critical security risks.

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Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience


As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same time, sacrificing caller satisfaction is not an option. This creates a tough challenge: How do you decrease the cost per call, while improving the customer experience? Download this white paper to find out.

federal agent jobs  for the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same time, sacrificing caller satisfaction is not an option. This creates a tough challenge: How do you decrease the cost per call, while improving the customer experie Read More

Collecting Meaningful Data from the Web: Once an Impossibility, Now a Reality


The traditional way of extracting data from disparate data sources has been transformed by the emergence of new tools and applications, as well as the appearance of new and massive sources of information like the Web. Learn about tools you can use to turn Web data into an important asset for your organization.

federal agent jobs  Meaningful Data from the Web: Once an Impossibility, Now a Reality   Once upon a time, organizations would extract data from several types of data sources, including different business software applications such as enterprise resource planning (ERP) systems, customer relationship management (CRM) applications, and others. Data sources also included such documents as plain-text docs and even spreadsheets. The traditional way to extract data from these sources involved a data integration Read More

How to Comply with Data Security Regulations


A remote data backup solution can be compliant with almost any international, federal, or state data protection regulation—and can be compliant with the common caveats of most data security laws by providing functionality like data encryption and secure media control. And, as some regulations require files to be archived for several years, you can create a routine that archives files you select for backup and storage.

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The Magic Behind Planning and Executing (Optimal) Service Supply Chains - Part 3


Part 1 of this series established that service supply chains have many planning levels and time horizons, which can be roughly divided into the following categories: the immediate period around the day of service, and forecasting and  planning for the day of service. My blog post then expanded on the various approaches to the challenges on the actual day of service. Part 2 delved more deeply

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Fed Gives ERP A Shot In The Arm


There has been a hubbub in the public sector, with all major players fiercely competing and eventually winning important new federal contracts, primarily for components of enterprise applications. This strong government interest in ERP applications might explain a number of recent pundits’ retractions or downplaying of once brave and visionary statements of ERP obsolescence.

federal agent jobs  Journal Group, Inc, the federal market for enterprise resource planning (ERP) systems will grow to nearly $1.8 billion per year by 2005, according to a study recently released by Input , a Chantilly, VA, market research firm. On the other hand, in its article from June 2, Washington Technology , a semi-monthly published magazine, cites the federal government spends more than $3 billion on ERP and CRM software and related services, according to the market research firm Federal Sources Inc . of McLean, VA. Read More

Differing Plastics Flavors


There is no one process used when manufacturing plastic products, since manufacturing methods depend on the final product. Indeed, products range from injection molding and plastic extrusion, to extrusion blow molding, injection blow molding, stretch blow molding, and thermoformed plastics.

federal agent jobs  enterprise resource planning,ERP,plastics industry,fatal flaws,injection molding,plastic extrusion,extrusion blow molding,injection blow molding,stretch blow molding,thermoformed plastics Read More

Vendors Jostle and Profess Economic Stimulus Readiness - Part I


At Deltek’s Insight 2009 user conference last May, the host software vendor did a notable thing. Namely, besides merely putting on an all-too-common multi-day conference chock full of product announcements, functional breakout sessions, and industry best-practice discussions, Deltek decided to fill a market need by convening a separate “track” that was dedicated to

federal agent jobs  a mix of increased  federal appropriations , expanded  mandatory spending , and  tax cuts . Major policy objectives included in ARRA are the following: mitigate the effects of the economic downturn on low-income and unemployed folks (via extending unemployment benefits, food stamps, etc.) prevent state budget cuts in social and educational services (i.e., keep teachers, firemen, and policemen at work) invest in transportation and water infrastructure increase emphasis on  renewable energy , Read More

How to Choose a Service and Maintenance Application


If you’re not using a service and maintenance application, you may have reached the point where manual systems no longer support the pace of business. Where to start? You should know the five important questions to ask before implementing. The ten essential features to look for. How to prepare for product demonstrations. And the five most common mistakes people make.

federal agent jobs  to Choose a Service and Maintenance Application How to Choose a Service and Maintenance Application If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Sage provides business software, services and support to small and medium sized businesses. Whilst our heritage is in the small business market we also have the experience and expertise to meet the needs of specific industries and larger organisations. Source : Sage Resources Related to Read More

Building the Small Contact Center


Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

federal agent jobs  the Small Contact Center Building the Small Contact Center If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Zeacom, the leading provider of Contact Center and Unified Communications (UC) software and services. Source : Zeacom Resources Related to Building the Small Contact Center : Contact Management System (CMS) (Wikipedia) Building the Small Contact Center Contact Centers is also known as : Contact Center Application , Contact Read More

How Does Fortiva Meet FRCP Requirements?


Does your business have a records management policy that addresses e-mail? Well if it doesn’t, now’s the time to consider adopting one. To meet Federal Rules of Civil Procedure (FRCP) requirements, businesses must create and enforce a clear corporate messaging policy. With Fortiva’s on-demand archiving solution, your legal team can easily develop e-mail policies—making compliance with legal discovery demands much easier.

federal agent jobs  adopting one. To meet Federal Rules of Civil Procedure (FRCP) requirements, businesses must create and enforce a clear corporate messaging policy. With Fortiva’s on-demand archiving solution, your legal team can easily develop e-mail policies—making compliance with legal discovery demands much easier. Read More