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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 federal agent jobs


Automating Your Call Center Feedback
Almost everyone has had a bad call center experience@due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t

federal agent jobs  Your Call Center Feedback Our Mindshare Call Center Supervisor solution can help you measure the performance of your agents continuously so you can seize opportunities in real time to jump in and coach. They'll appreciate the immediate feedback and feel better about their work. Source : Mindshare Technologies Resources Related to Automating Your Call Center Feedback : Call Centre (Wikipedia) Automating Your Call Center Feedback Call Center is also known as : Call Center Services , Inbound Call

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Discrete Manufacturing (ERP)

The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as order processing and production scheduling. ERP began as a term used to describe a sophisticated and integrated software system used for manufacturing. In its simplest sense, ERP systems create interactive environments designed to help companies manage and analyze the business processes associated with manufacturing goods, such as inventory control, order taking, accounting, and much more. Although this basic definition still holds true for ERP systems, today its definition is expanding. Today’s leading ERP systems group all traditional company management functions (finance, sales, manufacturing, and human resources). Many systems include, with varying degrees of acceptance and skill, solutions that were formerly considered peripheral such as product data management (PDM), warehouse management, manufacturing execution system (MES), and reporting. During the last few years the functional perimeter of ERP systems began an expansion into its adjacent markets, such as supply chain management (SCM), customer relationship management (CRM), business intelligence/data warehousing, and e-business, the focus of this knowledge base is mainly on the traditional ERP realms of finance, materials planning, and human resources. The foundation of any ERP implementation must be a proper exercise of aligning customers'' IT technology with their business strategies, and subsequent software selection. 

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Case Study: STOPA Anlagenbau GmbH & Co. KG


A prime example of excellence in manufacturing, STOPA, a company located in southern Germany, used innovation, modern technology, and an IT-based reorganization of internal and external company processes to make a once unprofitable business area highly profitable again. Learn how STOPA turned its business around, and how it was able to bring outsourced jobs back to Germany—creating new jobs in the process.

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E-mail Discovery: Amendments to Federal Rules of Civil Procedures


The rise of electronic records is having a profound effect on business litigation. Electronic records are now so important that the litigation rules in US federal courts have been officially amended to give judges and litigants more guidance on coping with records. IT managers tasked with setting policies for e-mail retention should understand the amended rules before any lawsuit is started or anticipated. Learn more.

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Who Benefits from Outsourcing?


While simple on the surface, the decision to outsource is a major strategic undertaking. Besides weighing cost reduction against the consequences of reduced control, companies must also consider various economic effects, political consequences, and even cultural limitations. Discover the economic and political implications of outsourcing and offshoring, and learn techniques for managing successful deals.

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How to Maximize the ROI from Your Company’s Laptops


Employees with laptops can do their jobs anytime, anywhere. They are empowered to respond to customers, partners, and colleagues faster and more effectively. Sales, service, marketing, and logistics improve... but if your company’s technical support strategy isn’t up to scratch, these gains can be quickly erased by hidden costs—or overturned by critical security risks.

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Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience


As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same time, sacrificing caller satisfaction is not an option. This creates a tough challenge: How do you decrease the cost per call, while improving the customer experience? Download this white paper to find out.

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Collecting Meaningful Data from the Web: Once an Impossibility, Now a Reality


The traditional way of extracting data from disparate data sources has been transformed by the emergence of new tools and applications, as well as the appearance of new and massive sources of information like the Web. Learn about tools you can use to turn Web data into an important asset for your organization.

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How to Comply with Data Security Regulations


A remote data backup solution can be compliant with almost any international, federal, or state data protection regulation—and can be compliant with the common caveats of most data security laws by providing functionality like data encryption and secure media control. And, as some regulations require files to be archived for several years, you can create a routine that archives files you select for backup and storage.

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The Magic Behind Planning and Executing (Optimal) Service Supply Chains - Part 3


Part 1 of this series established that service supply chains have many planning levels and time horizons, which can be roughly divided into the following categories: the immediate period around the day of service, and forecasting and  planning for the day of service. My blog post then expanded on the various approaches to the challenges on the actual day of service. Part 2 delved more deeply

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Fed Gives ERP A Shot In The Arm


There has been a hubbub in the public sector, with all major players fiercely competing and eventually winning important new federal contracts, primarily for components of enterprise applications. This strong government interest in ERP applications might explain a number of recent pundits’ retractions or downplaying of once brave and visionary statements of ERP obsolescence.

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Differing Plastics Flavors


There is no one process used when manufacturing plastic products, since manufacturing methods depend on the final product. Indeed, products range from injection molding and plastic extrusion, to extrusion blow molding, injection blow molding, stretch blow molding, and thermoformed plastics.

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