In Part 1 of this blog series I admitted to being a late adopter of a sort, in part for not immediately jumping onto the social media bandwagon. In particular, my initial reaction to Salesforce Chatter (a.k.a. Collaboration Cloud) was tepid when it was introduced at the Dreamforce 2009 conference.
However, a few months have passed and this period has helped salesforce.com craft the much clearer
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first question (quandary) was how to make sure that some important feeds just do not fall through the cracks. My own personal example was when my father passed away last year in July, and I updated my status on Facebook about his sad passing. I was really miffed by many close friends and family members ignoring that notice. But then again, in reality, it was during the summer (vacations), and many folks do not check their Facebook page often, and that feed just got lost in many other feeds (such as the