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Best Practices for Improving Performance in Your Contact Center
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact

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Documents related to » mafia wars federal agents


Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

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eCo Specification Bridges E-commerce Language Barrier
The eCo specification from CommerceNet will help E-commerce sites find each other and determine each other's E-commerce standards and trading practices.

mafia wars federal agents  Specification Bridges E-commerce Language Barrier Event Summary CommerceNet, an industry working group focused on E-commerce, has issued a specification for a protocol that can be used to increase interoperability between E-commerce partners. The specification, dubbed eCo, defines the ways that businesses post information about themselves. Using eCo, a business could post a description of itself in a standard form that could be found via searching, both by people and by intelligent agents. Information p Read More
U.S. Crypto Laws Relaxed, but Not Enough to Enable Commerce
The revisions the Department of Commerce has announced for U.S. export controls on encryption products will not be enough for U.S. crypto products to gain

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10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

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Two Stalwart Vendors Discuss Platform Approaches (Wars)
Infor and IFS, two upper mid-market, stalwart vendors, were the first to respond to our questions-and-answers series directed at software application vendors

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Case Study: Celina Insurance Group
Celina Insurance Group, a mutual insurance carrier that serves eight states in the midwestern US, wanted to increase competitiveness against larger insurance

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Sky
Sky, FieldOne's field service solution, supports interactive scheduling with optimization capabilities, resource and route planning, work order management

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A Product Note: Attensity and the Voice of the Customer
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge

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E-mail Discovery: Amendments to Federal Rules of Civil Procedures
The rise of electronic records is having a profound effect on business litigation. Electronic records are now so important that the litigation rules in US

mafia wars federal agents   Read More
Deltek Remains the Master of Its Selected Few Domains Part Four: Deltek's Differentiators
Deltek has focused on addressing the unique business needs of project-oriented organizations. Its product line has expanded from applications for managing the

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Call Center Protocols: Getting Problems Solved!
Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving

mafia wars federal agents   Read More
Secure Information Exchange in an Insecure World
You’re already well aware that secure file delivery is key to your company’s information security. But are you one of many who don’t know how to send a file

mafia wars federal agents   Read More
Feds Warms Up to ERP Spending, but Will Contractors and Their ERP Vendors Comply? Part One: Event Summary and Market Impact
There has been noise in the US public sector about a strong federal (Feds) interest in ERP applications. This, coupled with the Feds customary huge purchasing

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