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Software Functionality Revealed in Detail
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 mafia wars federal agents


Smart Shoppers Go Abroad for Affordable Information Security Programs
Ernest Hemingway said,

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Knowledge Management: The Core of Service Resolution Management


Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

mafia wars federal agents  customer relationship management,CRM,knowledge management,KM,service resolution management,SRM,KM software,live assistance,call center agents,customer segmentation,customer service,Pareto’s 80/20 Rule,customer satisfaction,online self-service solutions,live support Read More

i2 Bleeds In Shark-Infested Waters


What a difference a year makes. Two months after the Nike debacle, more than a dozen class action lawsuits for securities fraud are now pending in federal and state courts. Will the SCM vendor find a safe harbor, sink to the bottom, or tread water through 2001?

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6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond


Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements that can help distinguish your organization’s product or service from your competitors. By applying these key elements, you can unlock the lifetime value of your customers and build an outstanding referral platform for future growth.

mafia wars federal agents  customer intelligence,customer service,consumer relationship system,business intelligence,enterprise relationship management,employee experience management,customer experience,consumer relationship system Read More

eCo Specification Bridges E-commerce Language Barrier


The eCo specification from CommerceNet will help E-commerce sites find each other and determine each other's E-commerce standards and trading practices.

mafia wars federal agents  Specification Bridges E-commerce Language Barrier Event Summary CommerceNet, an industry working group focused on E-commerce, has issued a specification for a protocol that can be used to increase interoperability between E-commerce partners. The specification, dubbed eCo, defines the ways that businesses post information about themselves. Using eCo, a business could post a description of itself in a standard form that could be found via searching, both by people and by intelligent agents. Information p Read More

Bringing Metrics and Measurement to Welfare Program Management


In order to meet new performance targets mandated at the federal and state levels, the Department of Human Services in Chemung County, New York (US), deployed Salient Performance Management, a performance management solution from Salient Corporation. This solution helped streamline operations, allowing caseworkers, units, and entire agencies to meet and exceed the targets.

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How Does Fortiva Meet FRCP Requirements?


Does your business have a records management policy that addresses e-mail? Well if it doesn’t, now’s the time to consider adopting one. To meet Federal Rules of Civil Procedure (FRCP) requirements, businesses must create and enforce a clear corporate messaging policy. With Fortiva’s on-demand archiving solution, your legal team can easily develop e-mail policies—making compliance with legal discovery demands much easier.

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OKENA Pioneers Next-Generation Intrusion Prevention


Intrusion prevention has evolved as a smarter alternative to intrusion detection. Pioneer OKENA has mapped application behaviors into rules, and is using these behavior rules to prevent intrusions up front. This second-generation approach offers substantial bottom line savings, and frees up IT resources for other tasks.

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Federal Contract Management and Vendors' Readiness Part One: Entry of Small Vendors into Federal Contracts


When all enterprise vendors go for ERP and like solutions to help improve the business of small, midsize, and large aerospace and defense (A&D); engineer-to-order (ETO); contract manufacturing; maintenance, repair, and overhaul (MRO); and like project-oriented manufacturing companies they may face the need to meet government contract requirements.

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Microsoft Throws in the Towel in the Instant Messaging Wars


REDMOND, Wash. (Bloomberg) - Microsoft Corp., the world's largest software maker, has stopped linking its instant messaging system with America Online Inc.'s instant electronic-mail program, the companies said.

mafia wars federal agents  Throws in the Towel in the Instant Messaging Wars Event Summary REDMOND, Wash. (Bloomberg) - Microsoft Corp., the world's largest software maker, has stopped linking its instant messaging system with America Online Inc.'s instant electronic-mail program, the companies said. Market Impact Microsoft has been striving for an open standard for Instant Messaging with AOL that would allow MSN and AOL users to Instant Message or IM one another without hindrance. Microsoft developers have been trying Read More

Fed Warms Up to ERP Spending, but Will Contractors and Their ERP Vendors Comply? Part Two: Challenges and User Recommendations


The Federal Government's peculiar and idiosyncratic regulatory requirements provide high barriers to entry, so that the novice companies that are not already offering the functionality for the sector will likely not be able to tap the recent surge in the defense and other federal markets.

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Help Is on the Line for Call Center Challenges


Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover. Multi-channel communication is no longer optional for call centers, as customers are used to having many options for interacting, ranging from phone and text to e-mail and social media. However, maintaining the quality of interactions across channels

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DoubleClick Takes Bath, Throws in Towel


After weeks of being deluged by lawsuits, bad press, federal regulatory investigations and nasty name-calling, DoubleClick backs off on its plans to tie surfing behavior to personally identifiable information.

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Federal Screen Selects abas-USA ERP


abas Software AG continues to be an enterprise resource planning (ERP) company that is less known than it deserves to be. Most recently, Federal Screen, a Canadian producer of wedge wire screens, selected abas-USA as its ERP provider.

mafia wars federal agents  industry-watch, abas, erp, abas-usa, manufacturing, cpq, make-to-order, mto Read More

Case Study: IAP Worldwide Services


IAP, a support services provider to the US Department of Defense and other federal customers, had to address the increasing challenges of forecasting and budgeting. Its old financial system required time-intensive data entry and lacked the functionality for detailed resource planning and reporting. Of all business analytics products, IAP found Cognos TM1 offered the speed, agility, and Web-based functionality it needed.

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