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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 ontario healthcare center ontario ca


Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

ontario healthcare center ontario ca  customer relationship management,CRM,call center solutions,knowledge management,KM,service resolution management,SRM,customer service,support and service,product specifications,technical support,billing questions,pricing and policy information,automated response system,contact channel

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Documents related to » ontario healthcare center ontario ca

Hosted Contact Center Solutions Comparison Guide


Hosted contact centers are viable options for small to midsize businesses wanting enterprise functionality, lower up-front costs, and ease of use.

This comparison guide lists the top 10 providers and highlights key features to look for when considering a hosted solution for your business call center.

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Learn the Secrets of Contact Center Success from Experts in the Field


Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving Performance in Your Conta...

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Oracle Enterprise Healthcare Analytics


Oracle Enterprise Healthcare Analytics enables users to gain better clinical and business insight through an integrated picture of clinical, financial, administrative, and research information from across the enterprise to drive decision-making. It can help eliminate silos of data to create a holistic, enterprise view that enables a new generation of analytic insights that cross departments to optimize clinical and operational performance.  

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Best Phone Systems for an Effective Call Center: Editor’s Top Picks


Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system.

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Kronos Improves its Healthcare Acuity via the OptiLink Buy


My recent in-depth report from the KronosWorks 2011 conference entitled KronosWorks 2011: Beyond Time Clocks for Modern Workforce Management asserted that vertically-oriented tuck-in acquisitions were likely in store for Kronos in 2012. Lo and behold, in mid-January 2012, Kronos announced that it has acquired the assets of OptiLink from The Advisory Board Company in an undisclosed cash transaction

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Healthcare Analytics


Wipro's healthcare and life sciences analytics combine fully automated discovery and analysis technologies that give healthcare organizations a clear picture of their patients and administrative activities, using enterprise data to improve all facets of their operations, such as ordering supplies and defining patient treatment plans.

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Securing Edge Data at the Center


Even as enterprises focus relentlessly on consolidation of data centers, they continue to aggressively expand the roles and numbers of branch offices, often located in remote locations that are difficult to support and protect. That poses the issue of how to protect data on the edge of the network, which may be subject to a variety of risks. Data centers are built to secure systems and data, and to help ensure business continuity and recovery after interruptions and disasters. Remote offices, on the other hand, generally lack the protections and defenses typically employed by data centers to keep out the unwanted and those who intend to steal or otherwise harm an organization’s data.

Branch converged infrastructure solutions from Riverbed Technology project data from the data center to remote offices. SteelFusion architecture eliminates the need to manage servers, storage, and backup in remote locations, radically reducing the operational burden on the company’s IT managers while increasing their control over the infrastructure.

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Considerations for Owning versus Outsourcing Data Center Physical Infrastructure


When faced with the decision of upgrading an existing data center, building new, or leasing space in a retail colocation data center, there are both quantitative and qualitative differences to consider. The 10-year TCO may favor upgrading or building over outsourcing; however, this paper demonstrates that the economics may be overwhelmed by a business’ sensitivity to cash flow, cash crossover point, deployment timeframe, data center life expectancy, regulatory requirements, and other strategic factors. This paper discusses how to assess these key factors to help make a sound decision.

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Help Is on the Line for Call Center Challenges


Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover. Multi-channel communication is no longer optional for call centers, as customers are used to having many options for interacting, ranging from phone and text to e-mail and social media. However, maintaining the quality of interactions across channels

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Case Study: Trillium Health Center


For Trillium Health Center, one of Canada’s largest community hospitals, getting the right information to the right people at the right time is essential to providing the best patient care. But the center’s dashboard system was not providing the needed insight. With Cognos, the center developed an initiative to integrate all data for faster, more accurate information. Learn more about the strategy and the benefits.

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