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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Improving Customer Relationships: An Integrated Approach
It’s a simple idea: get a better understanding of your customers’ wants and needs, deliver on their expectations, and your revenue will increase. But more than

protesting definition  Customer Relationships: An Integrated Approach Improving Customer Relationships: An Integrated Approach If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. More than ever, in today's challenging business environment, best-run companies are staying focused on their most valuable assets – their customers. Companies seek to retain their best customers and maximize the effectiveness of every customer interaction – whether it's sales

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Discrete Manufacturing (ERP)

The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as order processing and production scheduling. ERP began as a term used to describe a sophisticated and integrated software system used for manufacturing. In its simplest sense, ERP systems create interactive environments designed to help companies manage and analyze the business processes associated with manufacturing goods, such as inventory control, order taking, accounting, and much more. Although this basic definition still holds true for ERP systems, today its definition is expanding. Today’s leading ERP systems group all traditional company management functions (finance, sales, manufacturing, and human resources). Many systems include, with varying degrees of acceptance and skill, solutions that were formerly considered peripheral such as product data management (PDM), warehouse management, manufacturing execution system (MES), and reporting. During the last few years the functional perimeter of ERP systems began an expansion into its adjacent markets, such as supply chain management (SCM), customer relationship management (CRM), business intelligence/data warehousing, and e-business, the focus of this knowledge base is mainly on the traditional ERP realms of finance, materials planning, and human resources. The foundation of any ERP implementation must be a proper exercise of aligning customers'' IT technology with their business strategies, and subsequent software selection. 

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Improving Business Integration for a Competitive Advantage in the Mid-market


Mid-market companies can level the competitive playing field by using business integration technology. Integrated processes reduce costs by decreasing data entry errors, improving supply chain responsiveness, and increasing inventory accuracy—not to mention eliminating document processing fees and customer charge-backs. But how can mid-market companies leverage the capabilities of "high-end" integration solutions?

protesting definition  Business Integration for a Competitive Advantage in the Mid-market Improving Business Integration for a Competitive Advantage in the Mid-market If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Boomi, a leading provider of business integration software for small and mid-sized business (SMBs), has chosen OpSource On-Demand™ to deliver the Boomi On Demand integration offering. Source : Boomi Software Resources Related to Read More

CRM: Big is Not Always the Best


Customer relationship management (CRM) solutions can range from simple contact managers (for a few hundred dollars) to multimillion-dollar enterprise applications that take years to implement. This is why over-buying a CRM system can be one of the most costly mistakes a company can make. But where should you start your research? And what steps should you take after that?

protesting definition  Big is Not Always the Best CRM: Big is Not Always the Best If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Now, because your sales, marketing, customer service and management departments have all the information they need, they're able to run with it. With Oncontact CRM, they can make quick, informed decisions every time they communicate with a prospect or customer. Source : Oncontact Software Resources Related to CRM: Big is Not Read More

Two Origins, One Destination? A Look at the Two Main Genres of PLM Solution from the Integration Standpoint


There are two major genres of PLM solution: CAD-PLM and ERP-PLM. These two types have different integration capabilities, but the gap between them is shrinking thanks to various factors driving the market. Currently, however, the difference still matters in the solution selection process.

protesting definition  Origins, One Destination? A Look at the Two Main Genres of PLM Solution from the Integration Standpoint A Brief History of PLM Product lifecycle management (PLM) originated decades ago in the discrete manufacturing area, for the purposes of storing and managing product definition information (mainly computer-aided design [CAD] data). At that time, this kind of management system was usually called engineering data management (EDM) or product data management (PDM), and management of product definition Read More

The Midsized Company: ERP Revisited


Enterprise resource planning (ERP) is no longer just for giant companies. Time and critical mass have dramatically cut the cost, complexity, and speed to value of ERP solutions. Today’s ERP systems enable companies of every size to maximize speed and flexibility to close the gap in core business processes, and to gain visibility into customer needs and supplier performance.

protesting definition  Midsized Company: ERP Revisited The Midsized Company: ERP Revisited If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Founded in 1972, SAP has a rich history of innovation and growth as a true industry leader. And, with SAP enhancement packages and services for getting started with or upgrading to SAP ERP software, you can benefit from reduced costs and minimized disruptions to your business operations. Source : SAP Resources Related Read More

Caution! Will A Traditional ERP System Help You Deliver Projects?


Companies who build specifically for a customer have unique requirements that are often not understood or dealt with well by some ERP vendors, particularly in the mid-market, who think that systems designed around volume manufacturing fit everywhere.

protesting definition  Will A Traditional ERP System Help You Deliver Projects? Introduction It's more important than ever to select the right ERP system; the search for competitive advantage is so fierce that anything less than the most optimum solution should not be considered. As Olin Thomspon- a regular contributor to TEC - points out in his articles on ERP in the process industry, different manufacturing styles have different needs. This article looks at companies who build specifically for a customer: call them Read More

Mixed-Mode Manufacturing (ERP)


The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as order processing and production scheduling. ERP began as a term used to describe a sophisticated and integrated software system used for manufacturing. In its simplest sense, ERP systems create interactive environments designed to help companies manage and analyze the business processes associated with manufacturing goods, such as inventory control, order taking, accounting, and much more. Although this basic definition still holds true for ERP systems, today its definition is expanding. Today’s leading ERP systems group all traditional company management functions (finance, sales, manufacturing, and human resources). Many systems include, with varying degrees of acceptance and skill, solutions that were formerly considered peripheral such as product data management (PDM), warehouse management, manufacturing execution system (MES), and reporting. During the last few years the functional perimeter of ERP systems began an expansion into its adjacent markets, such as supply chain management (SCM), customer relationship management (CRM), business intelligence/data warehousing, and e-business, the focus of this knowledge base is mainly on the traditional ERP realms of finance, materials planning, and human resources. The foundation of any ERP implementation must be a proper exercise of aligning customers'' IT technology with their business strategies, and subsequent software selection.

protesting definition  Mode Manufacturing (ERP) The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as order processing and production scheduling. ERP began as a term used to describe a sophisticated and integrated software system used for manufacturing. In its simplest sense, ERP systems create interactive environments designed to help companies manage and analyze the business Read More

Do You Know What Are the "Unintended Consequences" of Your CRM Project?


CRM, in its most straightforward definition, mandates that a company harmonize between a product/brand view of its business and the all-important customer view. Many companies, hard as it is to believe, do not have a clear idea of who are their most profitable customers.

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Recession? Steal Market Share by Increasing Customer Service!


During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

protesting definition  Steal Market Share by Increasing Customer Service! Most challenges your business encounters will be easier to deal with if you have loyal customers. Through continuous, real-time customer feedback, you'll be better positioned to provide the right solutions, differentiate your services, benchmark your performance, prioritize pressing issues, spot emerging trends, and more. Source : Mindshare Technologies Resources Related to Recession? Steal Market Share by Increasing Customer Service! : Read More

WMS Helps Vehicle Distribution Company Improve Delivery


JM Family Enterprises knew there had to be a more efficient way to organize its picking, packing, and tracking systems. Because of the specific nature of its documents, it was vital they arrive at the correct dealership on time. In order to achieve continued growth, it would need an automated system. Since implementing a warehouse management system (WMS), the company has reduced its paper processing by 80 percent.

protesting definition  Helps Vehicle Distribution Company Improve Delivery WMS Helps Vehicle Distribution Company Improve Delivery If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Cadence Logistics & Warehouse Management Software : This warehouse management system (WMS) transforms warehouse operations into fully integrated logistics and fulfillment business. By enabling a company to take orders from multiple sources, process them in real time with mobile, Read More

ScotiaMcLeod


Upgrading to CRM solution increases value of relationships for financial services firm. ScotiaMcLeod (www.scotiabank.com) is the investment arm of Scotiabank, one of Canada's largest financial organizations with over $280 billion in assets. ScotiaMcLeod's financial advisors specialize in helping individuals and small business customers plan financial solutions for trusts, estate planning, borrowing and banking services. ScotiaMcLeod has more than 800 financial advisors working in 84 branches across the country. According to Chris Carter, Associate Director and Branch Manager for ScotiaMcLeod's North Vancouver office, the financial services sector is a people-driven business where customer service is critical to success.

protesting definition  ScotiaMcLeod If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Maximizer Software is the leading provider of simple, accessible, customer relationship management (CRM) solutions, providing the best value for small and medium-sized businesses. Our news releases, media headlines, product reviews and awards reflect the leadership position that Maximizer’s products have held in the CRM industry for 20 years. Source : Maximizer Read More

3 Things Business Decision-makers Need to Know about SOA


Anyone even peripherally exposed to business media that touch on enterprise application technology has seen the term service-oriented architecture (SOA) bandied about in advertisements and articles. Given the central role of SOA in information technology, it is important to get beyond a buzzword level understanding. There are three key concepts surrounding SOA: granularity, Web services, and change management.

protesting definition  Things Business Decision-makers Need to Know about SOA 3 Things Business Decision-makers Need to Know about SOA If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. IFS Partners & SOA - Oracle's view In the new world of SOA it is vital that technology vendors work closely together to deliver software components which provide integrated, end-to-end business processes to organizations. Source : IFS Resources Related to 3 Things Business Read More

Mistakes in Performance Management


Performance reviews are typically based on the definition of what an employee was originally hired to do. However, appraisal systems fail to address the fact that jobs change as the business environment evolves. Performance management systems should thus deal with critical focus areas rather than basic functions. Appraisal without these objectives in mind risks being a total waste of time.

protesting definition  in Performance Management Mistakes in Performance Management If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. PeopleStreme Human Capital provides Performance Management software for aligning employee performance appraisal to the strategic plan. Available globally, the software utilizes performance objectives aligned with strategic key performance indicators. Source : PeopleStreme Resources Related to Mistakes in Performance Read More

How Does Your ERP System Architecture Address Change?


In today’s competitive market, businesses are living in a constant state of change—especially in the services sector, which has to contend with a more fluid “people resource” factor. Yet most installed ERP solutions are falling short. Why are nearly half of all businesses essentially blowing their annual ERP budgets to support change? And what are software vendors doing about it? Find out now, in TEC’s 2008 Market Comparison Report.

protesting definition  Does Your ERP System Architecture Address Change? How Does Your ERP System Architecture Address Change? If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader.   Established in 1993, Technology Evaluation Centers, Inc. (TEC) is the first web-native technology research enterprise. TEC provides decision support systems (DSS) that enable stakeholders to objectively identify the software products that best fit their company's unique business Read More

Teamworks


Lombardi offers two products that address BPM challenges: Lombardi Blueprint and Lombardi Teamworks. Lombardi Teamworks is a full-featured business process management system (BPMS) platform that allows users to design, implement, execute, manage, and improve processes. Teamworks add-ons are available for Microsoft Office and Microsoft SharePoint. The Teamworks shared model architecture allows users to aggregate all aspects of process design, implementation, and historical performance measures in a single process model. The entire process definition is implemented graphically in the unified development environment. Lombardi Blueprint is an on-demand, collaborative process documenting tool that enables companies to map processes, identify problems, and prioritize improvement opportunities. Processes documented in Blueprint can be exported to Teamworks for implementation. Together, Teamworks and Blueprint provide a unified BPM environment that enables: process discovery, mapping, and alignment to strategic business goals; collaboration in the definition, execution, and control of processes by business and IT stakeholders; fine-grained visibility to understand process and team performance; and flexibility to make changes.      

protesting definition  Lombardi offers two products that address BPM challenges: Lombardi Blueprint and Lombardi Teamworks. Lombardi Teamworks is a full-featured business process management system (BPMS) platform that allows users to design, implement, execute, manage, and improve processes. Teamworks add-ons are available for Microsoft Office and Microsoft SharePoint. The Teamworks shared model architecture allows users to aggregate all aspects of process design, implementation, and historical performance measures in Read More