Smart companies are investigating all possible software support and maintenance (S&M) options. Alternative software S&M is not for all businesses, but it seems a logical option for technologically conservative (and savvy) companies that do not need all the available upgrades.
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concern remains for the small to medium enterprises (SMEs) that have purchased packages from second tier software vendors (that is, Infor , Lawson , CDC Software , IFS , Epicor , QAD , etc.). No third party options are yet available because the marketplace is not big enough to make such options economically viable. Still, no major vendor will be able to afford complacency for long, and difficult, probing questions about existing S&M arrangements will inevitably come its way. This is especially true in