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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 ukrainian protesters demonstrate


Where have all my marketing investments gone?
With ownership of customer interaction, sentiment, demographic, behavioral information, and more, marketers can lead the charge toward becoming truly customer

ukrainian protesters demonstrate  marketing analytics, marketing performance, marketing performance analytics, IBM, customer analytics, marketing, customer data, customer trends, business analytics, CMO

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » ukrainian protesters demonstrate

Open letter to companies planning on using Social CRM


If you have decided to use social customer relationship management (SCRM) to sell your products or services, you should be ready to adapt to what your customers consider SCRM to be, not vice versa. As I mentioned in my post Social CRM is Dead, Long Live Social Media Flavored CRM, I see the “social” in SCRM as being related to human welfare and not only to social media. Therefore, SCRM should

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Oracle Sails Despite Market’s Low Tide; How Far Will It Go?


For the time being, Oracle seems to have defied a global trend toward a slowdown in the technology market, which even its archrival, Microsoft, could not avoid. Is it only a matter of time before economic realities knock on Oracle’s door?

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TARGIT BI Product Certified


Recently, I met over the Web with TARGIT’s Ruben Knudsen and Ulrik Pedersen, along with some TEC cohorts to verify TARGIT’S BI product.  TARGIT had  completed a TEC-designed RFI containing a list of BI capabilities that every BI vendor could support  “out of the box.” The RFI is a common list of BI capabilities that we send to all BI vendors, and from the long list of TARGIT responses, we chose

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Making the Most of Workforce Optimization: An Agent Lifecycle Approach


Many customer contact organizations have implemented workforce organization (WFO) as an operational strategy to improve the performance of customer care professionals once they are on the contact center floor. A sound WFO practice starts well before then with the recruitment and hiring of agents who demonstrate the necessary skills and abilities to be successful. But the hiring process is often overlooked as a key step in implementing an effective WFO strategy. In this white paper you will learn how to optimize your hiring practices, including an in-depth look at the recruiting cycle, including sourcing, screening, assessing, and hiring, and the transitional phases, such as onboarding and offboarding, plus the benefits of adopting an  agent lifecycle view to WFO.

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Improving Your Demo-To-Win Ratio - Bridge Building


Ask yourself this simple question: “Have I ever lost a deal to an inferior product?” If your answer is yes, I’ll guarantee that one of the prime reasons for your defeat was because your competitor was a more effective Bridge-Demonstrator.

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Positioning Starts With A Message Strategy


In business-to-business (B2B) software marketing, you'll get little debate about the importance of positioning. Yet few B2B software companies do it well, thus failing to set themselves apart from their competitors. There are many reasons for this void, and this column will help fill one big one by describing the business process of creating effective, compelling message strategies for your products or services.

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Complying with US FDA Title 21 CFR Part 11 for the Life Sciences Industry


Compliance with US FDA regulations is a market requirement. Thus, among the nearly 1,500 installations of mySAP ERP software among pharmaceutical, medical diagnostics and devices, and biotechnology companies worldwide, it is vital to be aware of the functions and features of mySAP ERP that demonstrate technical compliance with US FDA 21 CFR Part 11 Electronic Records; Electronic Signatures; Final Rule.

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Making the Business Case for Analytics in the Mid-Market


To build a strong business case for investing in analytics, mid-size companies need to overcome common barriers to adoption, and focus on value propositions that align with revenue growth and cost containment. The use cases captured in this paper demonstrate the value that organizations have realized in sales, risk management, and corporate reporting through analytics.

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IFS Bucking the Trends - Part 1


IFS is a public business software company (listed on the Stockholm Stock Exchange) founded in 1983 with headquarters in Linkoping, Sweden and with US$362 million in revenues in 2009. The company develops, supplies, and implements IFS Applications, an integrated and component-based extended enterprise resource planning (ERP) suite built on service oriented architecture (SOA

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Case Study: Double H Plastics, Inc. and IQMS: Automating to the Top


Many manufacturers consider automation too fancy or expensive for their business. But as Double H Plastics’ experiences demonstrate, IQMS’ Automation Group can deliver low cost, customizable options to manufacturers of any size and in any industry. For innovative, progressive companies such as Double H Plastics that are willing to bring to the table fresh ideas and automation challenges, the results are a win-win for everyone involved.

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