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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 vendor credentialing service


Leveraging Technology to Maintain a Competitive Edge During Tough Economic Times -- A Panel Discussion Analyzed Part Six: Custom Development and Single-Vendor versus Multi-Vendor
As componentization and Web services mature, packaged software will be less rigid and easier to adjust to unique practices-- thereby gaining some of the benefit

vendor credentialing service  in that sandbox, no vendor could justify developing software for this limited marketplace. Thus, we believe that at least 85 percent of all enterprise systems will be obtained via the purchased package approach. The reason being simple: Don't re-invent the wheel unless you looking to build an empire. Still, as componentization and Web services mature, packaged software will be less rigid and easier to adjust to unique practices thereby gaining some of the benefits of the custom approach. Conversely,

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) Software Evaluation Report

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system 

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Supply Chain Management Vendor Finds Balance for Service Supply Chains


Click Commerce recognizes that the SCM playing field is highly competitive and fragmented. However, it believes it will remain competitive because its composite applications will create business process solutions that follow the current trend toward integrated suites of best-of-breed applications.

vendor credentialing service  Chain Management Vendor Finds Balance for Service Supply Chains Background The early years for Click Commerce (founded in 1996) centered on extranet enablement, and in particular, on demand chain solutions for business-to-business (B2B) and business-to-customer (B2C) e-commerce. Click Commerce's early channel management software allowed manual and dynamic creation of relationship hierarchies and online communities within a distribution channel, through the use of membership rules. The intent of this Read More

How to Select a SaaS Vendor


Many small to medium businesses (SMBs) do not have experience with software as a service (SaaS), but are looking to adopt SaaS solutions soon. According to studies, 2009 will be the tipping point, with a majority of companies aiming to adopt SaaS this year. But these companies must be cautious, as the old rules for on-premise software analysis and purchase don’t apply. Discover the new rigorous criteria you should use.

vendor credentialing service  to Select a SaaS Vendor Many small to medium businesses (SMBs) do not have experience with software as a service (SaaS), but are looking to adopt SaaS solutions soon. According to studies, 2009 will be the tipping point, with a majority of companies aiming to adopt SaaS this year. But these companies must be cautious, as the old rules for on-premise software analysis and purchase don’t apply. Discover the new rigorous criteria you should use. Read More

An ERP Vendor, with its Powerful Parent Backing, Tackles Software as a Service


Glovia hopes to become a manufacturing service platform that will connect and integrate various business systems that user companies currently use. The vendor's software-as-a-service offering is one of the routes it plans to take to get there.

vendor credentialing service  Veteran Enterprise Resource Planning Vendor Makes a SaaS-y Statement. A Glimpse of glovia.com 9 Glovia International , a subsidiary of Fujitsu Limited (TSE:6702 [Tokyo Stock Exchange listing]), recently released glovia.com 9, an on-premise suite that attempts to solve some traditional usability drawbacks rather than deliver any new functional modules. Thus, Glovia is the first full-fledged and versatile manufacturing-oriented, on demand enterprise resource planning (ERP) vendor to offer a Read More

Vendor Spotlight: Agresso


Welcome to TEC's Vendor Spotlight series. This installment focuses on Agresso, a Netherlands-based ERP vendor now enjoying its fair share of success in North America. So how successful is Agresso? Just ask SAP—Agresso claims to have won over $50 million (USD) against SAP in 61 separate deals…

vendor credentialing service  the preferred enterprise software vendor for Businesses Living IN Change (BLINC). Below is a contribution analysis radar graph showing the degree to which each area of the Agresso Business World solution (in TEC's ERP for Services Evaluation Center ) contributes functionality to the overall solution. The solution's focus is in back-office; third-party integration; resource planning and scheduling; time and expense management; and financial management, budgeting, costing, and billing functionality. Read More

Bolstering the Call Center with Service Resolution Management Processes


Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

vendor credentialing service  in which a single vendor provides solutions for both internal and external service, technical support, and search. User Recommendations In general, it makes economic sense for companies to pursue an SRM strategy, since in the all-too-common scenario of using disparate KM, CRM, and search applications, despite all of the resources at hand, the customer is hardly ever provided with any resolution, except to take a look at the competitive offering (in disgust). Conversely, the scenarios in which an SRM Read More

Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices


Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships that can drive customer loyalty.

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IFS Field Service Management Certification Report


IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM) and Enterprise Research Planning (ERP) Evaluation Centers. The IFS Field Service Management solution intertwines service management, dynamic scheduling, and mobile capabilities. It is an ideal fit for organizations that require a combination of service jobs such as installation, quick break-fix jobs, some preventive maintenance, and other similarly fast-paced jobs. Download the IFS Field Service Management certification report now for product analysis and in-depth analyst commentary.

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How to Convert Service Calls Into Sales


In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

vendor credentialing service  convert service calls sales,convert,service,calls,sales,service calls sales,convert calls sales,convert service sales,convert service calls. Read More

Employee and Manager Self-Service: A Virtual Chameleon in the Workplace


In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units while blending seamlessly with existing systems. This white paper provides insight into how ESS

vendor credentialing service  sure to select a vendor that is flexible in offering holistic solutions for communications, compensation, benefits and performance management.   About the Author Bonnie Clark is a Business Development Associate with CTI, the developer of cfactor software solutions. About cfactor and CTI cfactor workplace automation software is developed, implemented and supported by CTI ( Cronus Technologies Inc. ) . cfactor assists enterprises to improve the efficiency and productivity of its workforces. Customers are Read More

Service Level Agreements for Manufacturers and Software Vendors in the Supply Chain


Supply chains are very complex, as is discrete manufacturing and the software that addresses its needs. To ease the complexities, service level agreements are developed so that all parties involved remain on the same page and product delivery is facilitated.

vendor credentialing service  together, OR the software vendor and the name of the manufacturer. This establishes who all parties involved are, and sets the foundation for the rest of the contract. 2a. Establish service levels from the provider or supplier, and the expectation from the manufacturer's side. This makes clear to suppliers what is to be delivered, where, and when, OR this will stipulate all the technical deliverables provided by the vendor, and what the manufacturer expects the vendor to provide in terms of features and Read More

Field Service Management Software for Enterprise Companies


As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and advanced field service management (FSM) needs. This whitepaper examines how business and technology needs change as the size and sophistication of the organization increases, and discusses FSM software strategies to meet the challenge.

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Delivering Superior Customer Service through Multiple Channels


Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

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Vendor Spotlight: Core Analytx


Core Analytx is a vendor of business intelligence (BI) software solutions and services. Its BI solution is an affordable option for medium-sized organization and a flexible and easy-to-use business analytics option for large organizations, as a main provider or as a complement for those organizations already using other BI applications. TEC BI analyst Jorge García profiles the company and its core product.

vendor credentialing service  Core Analytx is a vendor of business intelligence (BI) software solutions and services. Its BI solution is an affordable option for medium-sized organization and a flexible and easy-to-use business analytics option for large organizations, as a main provider or as a complement for those organizations already using other BI applications. TEC BI analyst Jorge García profiles the company and its core product. Read More

The Executive Buying Guide to Employee Self-service


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