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Documents related to » vendor credentialing service


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

VENDOR CREDENTIALING SERVICE: productize, professional, service, Epicor, tip, hint.
5/16/2005 12:00:00 AM

What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.

VENDOR CREDENTIALING SERVICE: ASP model, the ASP vendor typically owns the software. The subscription buys the right to access the software for the period of the subscription on either a time basis or on a usage basis (e.g., so much for such a transaction). Conversely, in the SaaS model, there is no upfront capital investment, and no hardware or software to purchase. Users and their implementation partners (Web developers and systems integrators) may only customize and manage the content, design, and business logic of their Web sites
3/15/2006

Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service to the end customer.

VENDOR CREDENTIALING SERVICE: customer relation management, customer relations management, customer relationship, customer relationship management, customer relationship management activities, customer relationship management application, customer relationship management applications, customer relationship management article, customer relationship management association, customer relationship management at, customer relationship management benefits, customer relationship management best practices, customer relationship management companies, customer relationship management consultant, customer relationship management .
11/2/2004

IFS Wins in Field Service Management » The TEC Blog
ClickSoftware , although the vendor has some hooks into SAP and Infor inventory management via ngoing partnerships. Neither solution has much in the areas of product lifecycle, contract management, and warranty administration. On the other hand, ServiceMax , also a pure cloud offering on Salesforce Platform , does have capabilities in these areas but not yet at IFS’ depth. Its return management/reverse logistics isn’t as deep at this stage as, say, Oracle Siebel , IFS, or PTC Servigistics .

VENDOR CREDENTIALING SERVICE: 360 scheduling, clicksoftware, eam, ericsson, ERP, field service management, fsm, IFS, ifs applications, metrix, Mobile, Project Management, SAP, servicemax, slm, toa technologies, utilities, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-02-2013

KANA Attempts the Union of Customer Acquisition and Service » The TEC Blog
Center Week event, the vendor introduced new capabilities in its enterprise customer service solution, designed to support the new strategic imperative in Web Customer Service (WCS) — customer acquisition . The reality is that most companies still think of sales & marketing and customer service departments and activities as very separate. One activity happens and then the other one happens (or not) sequentially. Conversely, KANA believes that a closer marriage of marketing and customer service is the

VENDOR CREDENTIALING SERVICE: BPM, CRM, customer service, iqpc 2012, kana, kana sem, knowledge management, social business, text analytics, wcs, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
20-06-2012

Pegasystems Raises the (Social and Mobile) Customer Service Bar » The TEC Blog


VENDOR CREDENTIALING SERVICE: BPM, CRM, customer process manager, ERP, Mobile, pega, pega process extender, pegasystems, predictive analytics, social, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
01-03-2013

How to Choose a Service and Maintenance Application
Your Challenge: Get Decision Makers' Approval for Service and Maintenance Application. Specific, Measurable, Achievable, Relevant and Time-Bound. If you’re not using a service and maintenance application, you may have reached the point where manual systems no longer support the pace of business. Where to start? You should know the five important questions to ask before implementing. The ten essential features to look for. How to prepare for product demonstrations. And the five most common mistakes people make.

VENDOR CREDENTIALING SERVICE: out if your software vendor has a maintenance program in place that gives you access to frequent updates. A good vendor invests heavily in engineering and develops new product features and enhancements regularly. They stay abreast of new technologies and make sure their customers do, too particularly those customers with fast-growing businesses. The opportunity to move to a similar, but more powerful, solution provides you greater flexibility as your company grows. Often, software upgrades cost far less
1/25/2007 11:14:00 AM

Service Level Goal Strategy: Path to Profit
How can retailers maximize their return when investing in cutting-edge replenishment solutions? After all, if forecasting and purchasing decisions are driven by advanced math and logic, then surely there is little room for users to influence success? Actually, establishing a service-level goal strategy can blaze the path to profit for retailers looking to separate themselves from the competition.

VENDOR CREDENTIALING SERVICE:
12/23/2005 1:37:00 PM

Oracle Announces New Release of RightNow CX Cloud Service » The TEC Blog


VENDOR CREDENTIALING SERVICE: customer experience management, CXM, industry watch, Oracle, RightNow CX Cloud Service, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
13-12-2012

Smart Software for Service-level Driven Forecasting » The TEC Blog
to tackle it; many vendors like to say they focus on it. Few vendors make it as singular a focus as Massachusetts-based  Smart Software . Principals  Charles Smart ,  Nelson Hartunian (Ph.D.) , and  Thomas Willemain(Ph.D.)  have been studying the issue for almost 30 years, have perfected their own proprietary forecasting method (the Smart-Willemain method), and won numerous grants to study the issue of intermittent demand. Forecasting demand when the demand history has been a consistent level of X un

VENDOR CREDENTIALING SERVICE: demand, demand planning, forecast, forecasting, intermittent demand, Inventory, service level, Smart Software, Smart Willemain method, SmartCollaborator, SmartForecasts, spare parts, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
06-05-2013

Vertical Solutions Inc.—All About Field Service: Part Two » The TEC Blog
of capturing lost third-party vendor warranty data. The inability to act on these data is a tangible loss costing FSM organizations millions each year when they have the potential to switch from a cost center to a profit center. (See Vertical Solutions’ blog post on this subject ). Related Reading: Just How Smart Is Your Scheduler? (April 2013) Inside Look at the Success of Cloud Field Service Provider ServiceMax—Part 2 (April 2013) TOA Technologies Raises Significant New Funds to Expand FSM Space

VENDOR CREDENTIALING SERVICE: All About Field Service, CRM, customer relationship management, ERP, field service management, fsm, Kris Brannock, vcontactcenter, Vertical Services Platform, Vertical Solutions, vservicemanagement, VSI, vsm, VSP, wfm, workforce management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
22-08-2013


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