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It's the Aftermarket Service, Stupid! (Part I)
Regardless of the economic environment (and sentiments), I always think of the opportunity within the aftermarket service and support as a profitable, high

wharton business school  of Dr. Cohen’s at Wharton before becoming assistant professor in the operations management department at the Stern School of Business at New York University . Today, Dr. Cohen serves as chairman of MCA’s board, while Dr. Agrawal is MCA’s executive vice president of products. The mere concept of inventory optimization sounds quite simple: one has to balance the risk of stockouts (i.e., missed sales opportunities translated into poor customer service) with the (often hefty) investment (and tied up Read More...
ERP for School Districts
The ERP knowledge base for K-12 school districts and municipalities focuses on back-office functionality, including financials, human resources (HR), and payroll. It covers important functionality ...
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Documents related to » wharton business school


Service Supply Chain Strategies to Increase Corporate Profitability
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service management decision hierarchy, and

wharton business school  and logistics at the Wharton School of the University of Pennsylvania, and co-director of Wharton's Fishman-Davidson Center for Operations Management. Dr. Cohen has spent years researching, planning, and designing advanced value chain systems working with customers such as IBM, Cisco, Applied Materials, Intel, General Motors, and the U.S. Navy. In 1999, he founded MCA Solutions to bring the intellectual capital of service value chain optimization from the classroom into the technology marketplace. Dr. Read More...
Business Process Management: How to Orchestrate Your Business
Business process management (BPM), having evolved over the past fifteen years, has finally reached a level of maturity where vendors are now abolishing

wharton business school  Process Management: How to Orchestrate Your Business Introduction Companies used to coordinate activities through the company manually. This resulted in inefficiency and errors in the operational process and often led to difficulties in improving the process itself. Organizations are increasingly focusing on the implementation of business process management (BPM) solutions for the purpose of improving functional efficiency and effectiveness in their core business processes. Evolution of BPM Read More...
Business Intelligence Portal (BI Portal) : Business Intelligence (BI) Competitor Analysis Report
This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and

wharton business school  Intelligence Portal (BI Portal) : Business Intelligence (BI) Competitor Analysis Report This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and manipulation of mission-critical corporate information. BI users are able to access and leverage vast amounts of information to analyze relationships and understand trends that support business decisions. This knowledge base covers everything from data Read More...
Is Your Business Software Limiting Your Business?
The rapid development of information technology and all types of business software yields a lot of possibilities for businesses and other organizations that

wharton business school  Your Business Software Limiting Your Business? The rapid development of information technology and all types of business software yields a lot of possibilities for businesses and other organizations that were previously unavailable or even unimaginable. The positive effect of the mass adoption of business software is clearly visible and well known, and I am not going to pursue that subject here. Negative consequences, however, also exist. In reality, businesses have become so congested and dependent on Read More...
The Five Styles of Business Intelligence: Industrial-strength Business Intelligence
If you’re not on top of the range of business intelligence (BI) functionality that has evolved over the past 15 years, this framework can help. There’s a

wharton business school  Five Styles of Business Intelligence: Industrial-strength Business Intelligence If you’re not on top of the range of business intelligence (BI) functionality that has evolved over the past 15 years, this framework can help. There’s a fundamental shortcoming in most BI tools today, as a single architecture cannot support the full range of BI functionality—leading to excessive costs, delays, and user dissatisfaction. Learn about a solution that covers the five different styles of BI functionality. Read More...
Business Intelligence: the Definitive Guide for Midsize Organizations
Business intelligence (BI) tools are now affordable for midsize companies, and accessible to non-technical business users. Managers can use BI to analyze

wharton business school  Intelligence: the Definitive Guide for Midsize Organizations Business intelligence (BI) tools are now affordable for midsize companies, and accessible to non-technical business users. Managers can use BI to analyze complex information and support their decision-making processes—combining data from many sources into an integrated, up-to-date view. Find out what midsize companies need to know to select the right BI product, the right BI vendor, and the right approach to BI. Read More...
Making Business Intelligence Easy: Collaborative Business Intelligence
The merging of BI and Web 2.0 technologies has given rise to the new concept of collaborative BI, a type of collaborative decision making (CDM) platform

wharton business school  Business Intelligence Easy: Collaborative Business Intelligence The merging of BI and Web 2.0 technologies has given rise to the new concept of collaborative BI, a type of collaborative decision making (CDM) platform. Collaborative BI has been hailed by many as the answer to the persistent problem that, despite increasing amounts of money being spent on BI, many organizations are failing to utilize reporting and analytics effectively. Read this white paper to learn the essential features of a Read More...
Most Overlooked Features when Buying a Business Phone System
When buying a new business phone system you are faced with a wide variety of phone features to choose from. Before you buy, make sure you don’t overlook these

wharton business school  Overlooked Features when Buying a Business Phone System When buying a new business phone system you are faced with a wide variety of phone features to choose from. Before you buy, make sure you don’t overlook these commonly forgotten features. This guide details such features as conferencing, auto attendant, mobile extensions, and many other valuable features. Read More...
How Much Should You Pay for Your Business Phone System?
Different buyers pay different prices for the same business phone system. While some buyers hesitate to negotiate the “special price” quoted to them, others

wharton business school  Much Should You Pay for Your Business Phone System? Different buyers pay different prices for the same business phone system. While some buyers hesitate to negotiate the “special price” quoted to them, others leverage insider knowledge about the buying process to get a significantly better price for the same system. Our expert shares valuable phone system price negotiation techniques to empower you to get the best price on your business phone system equipment and service. Read More...
Business Answers at Your Fingers: The Real-time Value of BI
Today’s businesses are challenged by a multi-dimensional and continually evolving competitive environment. Top-performing organizations must develop strategies

wharton business school  Answers at Your Fingers: The Real-time Value of BI Today’s businesses are challenged by a multi-dimensional and continually evolving competitive environment. Top-performing organizations must develop strategies to manage the growth of data volume and complexity while exploiting that data to create quicker business insight. See how these top performers are leveraging (near) real-time analytics to proactively manage their business and drive huge performance improvements. Read More...
SaaS Realities: Business Benefits for Small and Midsize Business
Software as a service (SaaS) is known for its relative speed to deployment and low up-front cost. Less well known are the business advantages of SaaS for

wharton business school  Realities: Business Benefits for Small and Midsize Business Software as a service (SaaS) is known for its relative speed to deployment and low up-front cost. Less well known are the business advantages of SaaS for enterprise resource planning (ERP) solutions, especially for small and midsized businesses. Learn how a fully integrated SaaS solution can help you improve your business operations, as well as better meet the challenges of growth, competition, and regulatory compliance. Read More...
Business Analytics: New Opportunities for the Medium-size Business
New business analytics solutions are bringing large-enterprise solutions and benefits down to the medium-size business’s level. They are exceptionally

wharton business school  Analytics: New Opportunities for the Medium-size Business New business analytics solutions are bringing large-enterprise solutions and benefits down to the medium-size business’s level. They are exceptionally comprehensive but exceptionally customizable to the needs of the individual business, easy to upgrade to target new strategic initiatives, and in tune with customer trends such as social media use. This paper discusses one such effective business analytics solution. Read More...
Orchestrate Your Business with Integrated Business Planning
Learn how your company can reap the financial and competitive rewards of ibp in ibp: redesigning planning for a more dynamic business.

wharton business school  Your Business with Integrated Business Planning If you haven't heard of integrated business planning (IBP), you're not alone—the terminology is relatively new. But it relates to a familiar objective: achieving more integrated, more accurate, and more effective planning across the entire organization. With IBP, planning from sales, manufacturing, logistics, marketing, and human resources (HR) is highly coordinated. Each department's plan becomes closely coupled to all the others, with a tight Read More...
The Business Value of Business Intelligence
Now that technical aspects of delivering information to the business intelligence (BI) user community are understood, BI vendors are focused on market expansion

wharton business school  Business Value of Business Intelligence Now that technical aspects of delivering information to the business intelligence (BI) user community are understood, BI vendors are focused on market expansion through key initiatives, including advocating ‘BI for the masses.’ However promising expanded BI use may be, a careful and balanced discussion of the specific business and technical preconditions for capturing the business value of BI investments is needed. Read More...

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