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It's the Aftermarket Service, Stupid! (Part I)
Regardless of the economic environment (and sentiments), I always think of the opportunity within the aftermarket service and support as a profitable, high

wharton business school  of Dr. Cohen’s at Wharton before becoming assistant professor in the operations management department at the Stern School of Business at New York University . Today, Dr. Cohen serves as chairman of MCA’s board, while Dr. Agrawal is MCA’s executive vice president of products. The mere concept of inventory optimization sounds quite simple: one has to balance the risk of stockouts (i.e., missed sales opportunities translated into poor customer service) with the (often hefty) investment (and tied up Read More

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The ERP knowledge base for K-12 school districts and municipalities focuses on back-office functionality, including financials, human resources (HR), and payroll. It covers important functionality ...
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Documents related to » wharton business school


Service Supply Chain Strategies to Increase Corporate Profitability
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service management decision hierarchy, and

wharton business school  and logistics at the Wharton School of the University of Pennsylvania, and co-director of Wharton's Fishman-Davidson Center for Operations Management. Dr. Cohen has spent years researching, planning, and designing advanced value chain systems working with customers such as IBM, Cisco, Applied Materials, Intel, General Motors, and the U.S. Navy. In 1999, he founded MCA Solutions to bring the intellectual capital of service value chain optimization from the classroom into the technology marketplace. Dr. Read More
What's Wrong With Application Software? Business Changes, Software Must Change with the Business.
Business changes constantly in small ways and large. It is rare to find an application product that can change once it is implemented. This gap is a reality

wharton business school  s Wrong With Application Software? Business Changes, Software Must Change with the Business. Premise Business changes constantly in small ways and large. It is rare to find an application product that can change once it is implemented. This gap is a reality leading to dissatisfaction and the application being a drag on the business. This gap, the lack of the ability to change, costs the business dearly. Software needs to be the agent of change, not the enemy of change. Change Happens Successful Read More
Explore Your Business at the Speed of Thought
For effective decision making, information workers need quick answers to off-the-cuff questions, better understanding of the business, and fast access to

wharton business school  Your Business at the Speed of Thought For effective decision making, information workers need quick answers to off-the-cuff questions, better understanding of the business, and fast access to relevant information. But IT departments can’t react quickly enough to meet the dynamic needs of the organization while keeping costs within budget. Learn about business intelligence (BI) solutions that can help you extend the reach of BI to all information workers. Read More
ROI Case Study: IBM Business Analytics - Cincinnati Zoo
This case study recaps a nonprofit organization’s business challenges and the benefits it realized upon adopting a business intelligence (BI) solution. The

wharton business school  Case Study: IBM Business Analytics - Cincinnati Zoo This case study recaps a nonprofit organization’s business challenges and the benefits it realized upon adopting a business intelligence (BI) solution. The organization needed to combine its data and improve its reporting capabilities for various data types. The BI solution significantly improved the decision-making capabilities of the organization’s executive team, mid-level managers, and employees. Read More
SAP BusinessObjects Edge Business Intelligence: Business Performance Management Competitor Analysis Report
Business performance management (BPM) enables organizations to translate strategies into plans, monitor execution, and provide insight needed to manage and

wharton business school  BusinessObjects Edge Business Intelligence: Business Performance Management Competitor Analysis Report Business performance management (BPM) enables organizations to translate strategies into plans, monitor execution, and provide insight needed to manage and improve financial and operational performance. This knowledge base covers scorecards, dashboards, business activity monitoring, and more. Read More
SAP Business ByDesign: The Most Complete and Adaptable On-demand Business Solution
This business management solution is an affordable offering that supports profitable growth, enables business agility, and empowers your employees. It’s

wharton business school  Business ByDesign: The Most Complete and Adaptable On-demand Business Solution This business management solution is an affordable offering that supports profitable growth, enables business agility, and empowers your employees. It’s comprehensive, easy-to-use software that supports all stakeholders across your company as well as your extended ecosystem. Read about how you can grow your business, develop relationships, accelerate innovation, and streamline operations. Read More
Making Business Intelligence Easy: Collaborative Business Intelligence
The merging of BI and Web 2.0 technologies has given rise to the new concept of collaborative BI, a type of collaborative decision making (CDM) platform

wharton business school  Business Intelligence Easy: Collaborative Business Intelligence The merging of BI and Web 2.0 technologies has given rise to the new concept of collaborative BI, a type of collaborative decision making (CDM) platform. Collaborative BI has been hailed by many as the answer to the persistent problem that, despite increasing amounts of money being spent on BI, many organizations are failing to utilize reporting and analytics effectively. Read this white paper to learn the essential features of a Read More
Business Performance Management Basics: An Overview of Business Performance Management and Its Benefits to the Organization
Business performance management (BPM) includes setting key performance indicators, using data mining to discover data patterns and using software to help drive

wharton business school  Performance Management Basics: An Overview of Business Performance Management and Its Benefits to the Organization Originally published - April 12, 2006 The market uses the terms business performance management (BPM), corporate performance management (CPM), and enterprise performance management (EPM) interchangeably. Vendors and industry analysts use these terms to describe performance management, but essentially they all mean the same thing. BPM represents the next generation of business Read More
Driving SMB Efficiency with Business Intelligence
In the coming year, many companies will shift focus to business growth. However, continued economic volatility means that they will also need to keep costs in

wharton business school  SMB Efficiency with Business Intelligence In the coming year, many companies will shift focus to business growth. However, continued economic volatility means that they will also need to keep costs in check to maintain healthy margins. Many small to medium businesses (SMBs) are investing in business intelligence (BI) solutions to assist with this effort. Find out what tools are necessary to provide BI and how a suite of BI tools can help SMBs improve efficiency. Read More
MicroStrategy 9 for Business Intelligence Certification Report
MicroStrategy 9 is now TEC Certified for online evaluation of business intelligence (BI) solutions in the Business Intelligence (BI) Evaluation Center. The

wharton business school  9 for Business Intelligence Certification Report MicroStrategy 9 is now TEC Certified for online evaluation of business intelligence (BI) solutions in the Business Intelligence (BI) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More
Business Process Analysis versus Business Process Management
Business process analysis (BPA) vendors are trying to enter the business process management (BPM) market by marketing themselves as BPM solutions. This article

wharton business school  Process Analysis versus Business Process Management Talking to end users reveals that there is confusion in the market regarding business process analysis (BPA) and business process management (BPM) suites. Vendors use the term BPM in a very broad way, but what are really the differences between BPA and BPM, and where does BPM come from? BPM in the Early Stages In the 1980s, organizations used business process redesign (BPR) to improve productivity, quality of service, and cost effectiveness by mak Read More
2012 Business Outcomes Study Report: People Intelligence Driving Business Results
Globally and across industries there is an increased interest in the relationship between quantifiable data on talent and business results. Most businesses do

wharton business school  Business Outcomes Study Report: People Intelligence Driving Business Results Globally and across industries there is an increased interest in the relationship between quantifiable data on talent and business results. Most businesses do capture talent data, and nearly half are making decisions based on that information. This report features several studies demonstrating how the people intelligence gained by organizations through assessment enables them to make better hiring and development decisions Read More
The Business Value of Enterprise Business Intelligence
While BI continues to be closely aligned with sales analysis and reporting, more companies are evolving in their use of it to not only understand, predict and

wharton business school  Business Value of Enterprise Business Intelligence While BI continues to be closely aligned with sales analysis and reporting, more companies are evolving in their use of it to not only understand, predict and influence the behavior of their customers, but to plan, evaluate and monitor their supply chains. The ultimate goal: to drive performance improvements across their businesses. This paper focuses on the influence of Enterprise BI on manufacturing and distribution organizations. Read More
IBM Cognos 8 Business Intelligence Software for use with SAP NetWeaver Business Warehouse Accelerator
As business data volumes expand, the biggest challenge for businesses is channeling reams of data into usable information that supports effective decision

wharton business school  Cognos 8 Business Intelligence Software for use with SAP NetWeaver Business Warehouse Accelerator As business data volumes expand, the biggest challenge for businesses is channeling reams of data into usable information that supports effective decision-making. Organizations that invest in the SAP Netweaver Business Warehouse continuously seek new ways to leverage the power of all corporate data. Learn how some companies are deploying IBM Cognos business intelligence software in the SAP NetWeaver Read More
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