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Software Functionality Revealed in Detail
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 yemen protest 2011


9th ERP Vendor Shootout, 23-25 Feb 2011: Early-Bird Registration Specials.
The 9TH ERP VENDOR SHOOTOUT Renaissance. Grand Bohemian Hotel. Orlando, Florida Calling allmanufacturers and distributors:Take advantage ofearly-bi...

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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2011 Business Intelligence Buyer's Guide: BI for Everyone


This buyer guide is intended for business owners, managers, decision makers, and anyone interested in learning about the deployment of business intelligence (BI) systems across large enterprises as well as small to medium businesses (SMBs). It presents a comprehensive view of the wide spectrum of BI software solutions currently available and investigates how they match different types of organizations according to size and need.

The guide addresses software solutions in three major groupings:

  • BI for large enterprises
  • BI for SMBs
  • Software-as-a-service (SaaS) BI offerings
The guide covers a wide range of BI solutions for almost all organizations, and anyone interested in a BI system should be able to identify a potential suitable solution. Each section contains specific information to help organizations research and analyze BI solutions, and make decisions about which BI software is a good fit for them.


Table of Contents


Preface

Business Intelligence: A Buyer’s Guide

SAP Customer Success Story
Marcus & Millichap Sharpens Reporting with SAP BusinessObjects Solution Portfolio

SAP Customer Success Story
Aquent Uses SAP BusinessObjects Software Tools to Deliver Talent

QlikView Customer Success Story
Fast Growing Company, Mayflex, Chooses IBM Cognos Express to Deliver Essential Business Intelligence and Planning Capability

MicroStrategy Customer Success Story
Using MicoStrategy Mobile to Perform Marketing and Consumer Shopping Behavior Analysis

Thought Leadership
SaaS BI Tools: Better Decision Making for the Rest of Us

SAP Special Report
The Business Information Revolution: Best-run Businesses Innovate Better with SAP

TEC Special Report
The Role of Business Intelligence in Content Strategies


Vendor Directory


Download the full copy of the TEC 2011 BI Buyer’s Guide for large enterprises and SMBs.



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Is BI Really for Everyone?


BI for Large Enterprises

Because of the nature of BI, which traditionally involved the incorporation of expensive high-end software technology, BI software systems were first deployed in large enterprises. To encompass the complete BI life cycle process, it was necessary to have strong budgets, as well as the means and justification for taking financial risks in order to gain a competitive advantage. To achieve this competitive advantage, many large companies were eager for software tools that would enable them to improve their decision-making process. Some software companies responded to this need by accelerating the evolution of classical decision support systems to provide sophisticated analysis tools with high-end software technology. Naturally, the high cost of these types of tools limited their accessibility to large-scale companies (also, the technical requirements for this technology could be met by big corporations only).

In the last four or five years, economic factors as well as the exponential growth of data volumes generated by organizations have forced the development of very sophisticated BI applications, and also expanded the kind of tools a classical BI system normally uses. The BI space is still growing and maturing, and large corporations are still demanding new solutions for new enterprise needs.


BI for SMBs

With recent economic conditions and the information boom, many smaller companies have found themselves requiring analysis tools that enable them to improve their business monitoring and performance improvement strategies. BI solution innovation has cascaded down from large companies to provide adapted and specific services to companies with a need for advanced analytic software tools but with very limited budgets. Recent BI tools have improved the BI life cycle to help organizations of every size and shape to improve analysis, data management, and data visualization tools.


Download the full copy of the TEC 2011 BI Buyer’s Guide for large enterprises and SMBs.

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Talking to an Emptoris Exec Post-Empower 2011 (and Pre-IBM 2012)


I recently published a TEC article about my attendance of Emptoris’ Empower 2011 user conference this past fall. What follows now is my deep-dive interview with Terrence Curley, Senior Vice President (SVP) of Product Strategy and Development at Emptoris, with the idea of developing some of the main messages from the conference. During this past year, with the acquisition of Rivermine

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2011 ERP Buyer's Guide for Medium and Large Manufacturers


2011 ERP Buyer's Guide for Medium and Large Manufacturers Your PDF copy of TEC's new ERP Buyer's Guide for Medium and Large Manufacturers is now av...

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2011 Customer Relationship Management Buyer's Guide: Innovations in CRM


Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors.

This buyer’s guide will show what CRM vendors are doing to differentiate themselves from the competition through innovation. We will first describe some of the major innovations in the CRM space (e.g., cloud computing, social media and collaboration tools, mobile technology, and extended functionality), and then review their advantages and disadvantages. For each category of innovation, the guide will illustrate with real- life examples how CRM vendors provide innovative solutions to their customers and the associated benefits.

Innovation in the CRM world can be approached from two main perspectives: innovations in software, which affect the way companies manage their relationships with their customers (e.g., the ability to analyze customer feedback, for better customer service and even product development), and innovations in the market, which affect the accessibility and usability of CRM solutions (e.g., having CRM functionality available in the cloud or on a mobile device). And as the two qualities are interconnected (innovation in one arena generally leads or responds to innovation in the other), this guide focuses equally on innovations in CRM software and in new delivery models, such as cloud computing and mobile.

Throughout this guide, we consider CRM to be more than a set of tools and solutions that companies use to facilitate their interactions with customers. A complete CRM implementation includes strategies and best practices that companies define and apply in order to attract and retain customers.


Table of Contents


Preface

Customer Relationship Management: A Buyer’s Guide

TEC CRM Resources

Casebook

KANA Software Customer Success Story
Yahoo! Listens Proactively to Customers to Deliver Good Experiences

1C-Rarus Customer Success Story
1C:Enterprise 8 Implementation for Gazprom Neft–Tyumen

HarrisData Customer Success Story
Leading Manufacturer Employs RTI Software’s Closed Loop CRM to Manage Its Nationwide Customer Service Initiative

Infinity Info Systems Customer Success Story
Infinity Info Systems Streamlines Workflow for Leading Wealth Management Firm Halbert Hargrove

Microsoft Dynamics CRM Customer Success Story
Microsoft Dynamics CRM Gives BioMedix Vascular Solutions Better Insight into Business Execution

Microsoft Dynamics CRM Customer Success Story by Ignify
Microsoft Dynamics CRM Gives Foreign Currency Exchange Company a 360-degree View of Customers and Business Operations

SugarCRM Customer Success Story
USA FACT Drives Higher Revenues with Sugar ProfessionalTM and Empowers Sales On-the-go with Sugar MobileTM


Vendor Directory

SAP Special Report


Download the full copy of the TEC 2011 CRM Buyer’s Guide for large enterprises and SMBs.



Report Preview


CRM Innovations


BI for Large Enterprises

CRM innovations can be classified into four major categories: cloud computing, mobile, social, and extended functionality. Each category uses different technologies to address the needs of customer-focused companies and respond to changes in customer behavior. Many vendors innovate in two or more of these categories; others focus on one category (e.g., some traditional CRM vendors do not yet offer a cloud-computing delivery model or social functionality, but they have created strong mobile versions of their solutions).

Most of the innovative initiatives in the CRM space are contained within these four categories (but innovations are by no means limited to these categories). We consider these categories to be of the utmost importance—and this guide will focus on them— because they greatly affect the way companies manage their relationships with customers (existing or potential).



Download the full copy of the TEC 2011 CRM Buyer’s Guide for large enterprises and SMBs.

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PLM as a Strategic Weapon: An Underlying PlanetPTC Live 2011 Theme - Part 2


Part 1 of this blog series talked about the major (blockbuster of a sort) announcements at PTC’s PlanetPTC Live 2011 annual user conference, which was held in mid-June 2011 in Las Vegas, Nevada, US. These announcements were as follows: General availability (GA) of nine PTC Creo 1.0 design applications. Showcasing the Windchill 10.0 product lifecycle management (PLM) suite. The acquisition

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Microstrategy Cloud, New Platform and New Partnerships


During its MicroStrategy World 2011 user conference in Monte Carlo, Virginia (US)-based MicroStrategy announced a number of new products and partnerships intended to strengthen the company’s position in the business intelligence (BI) space. MicroStrategy Now in the Cloud Perhaps the biggest announcement was the general availability of MicroStrategy Cloud. Cloud is a complete platform

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TEC Research Analyst Roundtable: Predictions for 2011


It’s that time of year again for TEC’s analysts to polish their crystal balls and spread their tarot cards to gaze on the future of enterprise software for 2011.Aleksey Osintsev, Research Analyst—Enterprise Resource Planning The growing interest of businesses of all sizes in so-called cloud technologies in general and in on-demand—cloud or software as a service (SaaS)—enterprise

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New TEC 2011 Human Capital Management Buyer's Guide


In TEC's 2011 Human Capital Management Buyer's Guide, learn about the...

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11th ERP Vendor Shootout - Boston MA, Aug 11-12, 2011 - Early Bird Rates Extended!


Early Bird pricing extended through July 20, 2011. The 11th Vendor Shootout for ERP.

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What's New in Human Capital Management-- 2011 Buyer's Guide


Learn about the latestgeneration of HCM solutions in TEC's 2011 Human Capital Management Buyer's Guide.

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